Gambling Grumbles

gamblinggrumbles.com

Mediation and resolution of complaints and disputes with online casinos

This is the free Mediation Service of the Gambling City Network

 
Loading Registration and Login Data.
Please wait...
Loading Registration


Cyber Bingo - 500% to $500 Match Bonus Play Video Poker at Win A Day Casino - EXCLUSIVE BONUS: $32 No Deposit

GAMBLING GRUMBLES is the free mediation service of The Gambling City network


Gambling Grumbles is committed to ensuring honesty and fair play in the Online Gambling Industry. It was established in 1998 and has a reputation for being the foremost online gambling mediation service for complaints with casinos. Before you play at any casino, please read the mediation reports on casino complaints that might already be published on that casino. How a casino deals with complaints and problems is an indication of how they might treat you.

Gambling Grumbles, a site in the Gambling City Network, conducts mediations totally independently of Gambling City and of any commercial considerations. The Gambling City Network takes the mediation results into account in deciding on the relative exposure for casinos.

Gambling Grumbles Reports

All the Gambling Grumbles mediation reports are listed below.
You can order the listings by clicking on the appropriate column heading
Select reports by casino:
To receive an email notifying you of any new reports that are posted please click on the graphic:
Successful Mediation Successful Mediation  |  Satisfactory Mediation Satisfactory Mediation  |  Uncertain Uncertain / Neutral Mediation  |  Unsatisfactory Mediation Unsatisfactory Mediation  |  Unsuccessful Mediation Unsuccessful Mediation / Uncooperative Casino
Page of 6
Play NowMediation OutcomeView ReportSummarySoftwareReport Date
Bet-At.euA minor glitch, a big complaint, and a very large payoutInstead of being grateful for how Bet-at.EU handled a technical problem, Christine K of Glasgow, UK, complained that the casino made it impossible to win -- and wound up winning 3192 GBP. Chartwell TechnologiesApril 2012
Betsson CasinoSic transit gloria mundiAfter 2 months, Jacob M's €700 is missing -- and so is Bettson's willingness to give any explanation. Net EntertainmentApril 2012
Go Wild CasinoA very complicated caseIn Go Wild's dispute with Clara W of Durham, UK, we not only don't know who is in the wrong, but we also don't know if anyone is. This is one which readers will have to decide for themselves. MicroGamingApril 2012
The Virtual Casino"All games allowed" really does mean that all games are allowedTara H of London, UK, had $4350 taken out of her account when someone at the casino decided she had violated its rules -- but a review proved that she had not and the money has now been returned to her. RTG Real Time GamingApril 2012
99 Slot MachinesNow in our Hall of ShameOnce again, money has disappeared at 99 Slot Machines -- this time, over $14,000 belonging to Diana L of Fresno, CA. RTG Real Time GamingMarch 2012
BingoTime"Self-exclusion" is a trap hereCassava is using a dirty trick to take money from those who can least afford it -- people with gambling addiction problemsDragonfishMarch 2012
Aladdin's Gold CasinoNot enough info to know who is rightAladdin's Gold Casino is refusing to send Tamir T of London her $3500 in winnings, saying she is guilty of of multiple accounts and/or bonus abuseRTG Real Time GamingApril 2012
Cherry Red CasinoThe best kind of responseTwo days after we wrote to them, Cherry Red Casino sent David H of Perth, Australia, the $1300 he had withdrawn two months earlierRTG Real Time GamingApril 2012
Crazy Luck CasinoA crazy, but not lucky, situationMelissa I of New Hampshire hit a $33,000 jackpot but can't collect her money and nobody will tell her whyRivalApril 2012
Bingo Waves"Self-exclusion" is a trap hereCassava is using a dirty trick to take money from those who can least afford it -- people with gambling addiction problems. DragonfishMarch 2012
Smart Live CasinoYes, we're keeping your moneyAfter first refusing to pay a 2-year-old balance, the casino changed its mind, and then changed it back again. Proprietary SoftwareMarch 2012
WinPalace CasinoA quick fixWithin a day, Win Palace corrected an error and returned $1300 to Alice K of Rochester, UKRTG Real Time GamingMarch 2012
Casino CreedStill another happy playerRonald L of The Netherlands, has joined the list of people that Casino Creed paid after coming under new managementMicroGamingMarch 2012
Casino CreedThe new management is paying offDavid H of Germany has been paid part of what is owed him by Casino Creed and the rest is coming in installmentsMicroGamingMarch 2012
Casino CreedIt's back and paying offUnder new management, Casino Creed is paying off all the money players were owedMicroGamingMarch 2012
Crazy Luck CasinoFast reply and fast paymentWithin 24 hours of getting our e-mail, Crazy Luck arranged for expedited payment of the player's £650 withdrawal. RivalMarch 2012
Vegas Casino OnlineKeeping the depositWhen Ganeshwar S of Mauritius tried to cash out he was accused of fraud. The casino presented us with its reasons but is refusing to return even his deposit. RTG Real Time GamingFebruary 2012
Casino Metropol Yes, we won't pay. No, we won't say whySandra T of Lisboa, Portugal, will not be paid the 1487 Euros Casino Metropol owes her nor will she find out why. Net EntertainmentFebruary 2012
10Bet CasinoWho is right?Carlo F of Bogota, Colombia, says that 10Bet Casino still owes him $9000 of the $19000 he won but we don't know if he is right or if the casino is.MicroGamingFebruary 2012
Casino Royal ClubPromises, promisesDawn I of Pennsylvania has been waiting three months to be paid by Casino Royal Club but so far has gotten only promises. RivalFebruary 2012
Guru Play CasinoA change of mindAfter nine months, GuruPlay changed its mind and paid a player his GBP 2300 in winningsNet EntertainmentFebruary 2012
Spin Palace CasinoKeeping the depositThe casino is demanding that the player get his documentation notarized before returning his 700 Euro deposit MicroGamingFebruary 2012
Party CasinoRefusing to pay, big timeJasper O of Zwolle, Netherlands, was refused his 10,000 Euros in winnings for obeying Party Casino's T&Cs. WagerworksJanuary 2012
Loco Panda CasinoA quick fixOne e-mail to Loco Panda Casino solved a $125 problem which began with a one-letter mistake by VisaRTG Real Time GamingFebruary 2012
BetClicIn our Hall of ShameJan K of the Netherlands has been owed 3838 Euros by BetClic Casino for five months and the casino has given him no specific reason. Net EntertainmentJanuary 2012
Crazy Luck CasinoCrazy? Yes. Lucky? No.Sean H of Bedford, UK, has been trying to withdraw £1,218 from Crazy Luck Casino but the casino continues to ignore him. RivalJanuary 2012
Betboo CasinoDisappearing funds -- and SupportMendel M of the Netherlands had his entire balance simply disappear at Betboo Casino -- and the casino is ignoring all inquiries. PlaytechJanuary 2012
Spartan Slots CasinoA very quick paymentSiti F of Singapore, after a three week delay, received her money from Spartan Slots 12 hours after we wrote to them. Top GameJanuary 2012
Sloto'Cash CasinoNo payment and a ridiculous reasonAlan L of Ontario, Canada, can't get his $17,000 from Slotocash -- which ignores all inquiries about itRTG Real Time GamingDecember 2011
Rome CasinoIt is right, its rule is wrongJames B is only getting $250 of his $1500 balance, because of a rule which Rome Casino has in its T&Cs, but which Gambling Grumbles considers unfair. Top GameDecember 2011
Tropezia PalaceKeeping the depositWe have no way to know if Tropezia Palace or Steven M is telling the truth about him having multiple accounts, but when a casino keeps not only winnings but also a player's deposit, we see it as theft and give them a "Skull & Crossbones".BetsoftDecember 2011
Cherry Gold CasinoA story which repeats itselfPayment refused because the casino considers the player "high risk" RTG Real Time GamingDecember 2011
Intertops CasinoRead and decide for yourselfWho's right?RTG Real Time GamingDecember 2011
Royal Prive CasinoA great Christmas storySanta Claus is coming to town!Top GameNovember 2011
Spintime CasinoHonestly wrongThe casino enforced a rule which doesn't existRivalNovember 2011


GAMBLING GRUMBLES is the free mediation service of The Gambling City network and can help you if:

1) You feel that you have been treated unfairly by an on-line casino.
2) You have not been paid your winnings
3) You have not received the bonus as it was offered to you
4) You have received bad service or incorrect information

GAMBLING GRUMBLES is the site to consult to see what experiences others have had.

Visit the reports before you open an account at a casino.


GAMBLING GRUMBLES will contact the casino once it receives a valid complaint.

Reputation is vital to the prosperity of a casino. Therefore, most casinos will cooperate with Gambling Grumbles investigations to avoid a negative report.

Whilst Gambling Grumbles cannot guarantee results, it does its best to resolve all disputes.


REQUIREMENTS OF THE PLAYER:

1) Gambling Grumbles requires that you have contacted the casino yourself at least once and either have waited two weeks for a reply or have received a negative answer.
2) You must tell us what the casino replied (or whether it ignored your complaint).
3) Different casinos have different rules, especially in regards to bonuses, and it is your responsibility to read what they have posted on their websites.
4) You are obliged to follow the posted terms and conditions of the bonus. If you meet the wagering requirement and other terms you should be paid.


REQUIREMENTS OF THE CASINO

1) It is the casino's responsibility to live up to the promise it has made.
2) If the player accepts a bonus offer, the casino is bound to the terms of the offer.


INVALID COMPLAINTS

If Gambling Grumbles feels that the complaint is invalid:

1) You will be informed and given the reason.
2) The casino will not be contacted.


UNACCEPTABLE BEHAVIOUR

Your claim will not be met if there is evidence of:

1) Opening multiple accounts
2) Use of false or misleading information
3) False claims or tampering with screen shots
4) Charging back losses
5) Other dishonest behaviour


SUCCESSFUL MEDIATION

It is Gambling Grumbles' experience that most complaints are the result of misunderstandings between the player and the casino and can be resolved through mediation. It is in these cases that Gambling Grumbles is most effective.


GAMBLING GRUMBLES’ POLICY

1) Commercial considerations in no way influence Gambling Grumbles in its dealings with a casino. A complaint against a large casino will be treated in the same way as a small casino.
2) Your full name will never be published on Gambling Grumbles (although you may be referred to you by your first name, last initial, and city) and -- whether the casino agrees with you or not -- a report will be placed on the Gambling Grumbles website so that others can determine for themselves if they want to play there.


SENDING A GRUMBLE

1) Register with Gambling Grumbles
2) Please send an email message to report the details of your Grumble.
3) Provide as much information as possible, including what attempts you have made to get the casino to settle problem
4) Supply the e-mail address you use for your casino account.
5) You might be asked for more details if Gambling Grumbles needs these before approaching the casino.
You will receive acknowledgement of receipt of your complaint and will be told whether and how Gambling Grumbles will proceed.


WHO ARE BEHIND GAMBLING GRUMBLES

GAMBLING GRUMBLES was operated by Gambling.com until the site was sold in December 2003.

It was the brainchild of Steve Russo who set up and ran Gambling Grumbles until handing over to Julie Sidwell. Steve is back and is again as mediator and manager at the new Gambling Grumbles.

Graeme Levin, the founder and operator of Gambling.com until it was sold in 2003, is the founder and owner of The Gambling City network and the new Gambling Grumbles. Graeme is highly respected in the industry and was a doyen of the Online Gambling Industry, being involved since 1996.

Both Steve and Graeme gamble and understand what's important to player and casino alike.



Useful Links: Gaming Industry Events Online Casino City Online Casino Slots
Important note for USA residents
Thank you for visiting Gambling Grumbles. There are a very limited number of online gambling sites that are prepared to offer their services to residents in the USA.
On Gambling Grumbles you will only be shown banners and listings of sites that allow USA residents to play. So the lists might well be rather thin.

For details of the USA legislation, please visit: http://www.unlawfulinternetgamblingenforcementact.net/
You will see that it is not gambling on the Internet that is unlawful, but rather the provision of financial instruments (credit cards, wire transfers, e-wallets, cash etc) for the purposes of online gambling. Some sites are still able to make the necessary financial arrangements.

Please support those sites that still offer gambling to USA residents by clicking on their links and playing at their sites.

Lying, stealing, scheming and attempting to financially destroy your friends and loved ones is what makes poker such a friendly, sociable game.
VP Pappy
A New Quotation will be shown in seconds


Please visit the Gambling Grumbles Facebook page and “Like” us by clicking the link at the top of that page




                                            eCOGRA

Pure Vegas Casino - US Players Welcome - Exclusive 300% Bonus Crazy Luck Casino - EXCLUSIVE BONUS: $10 No Deposit

Gambling City Network

© Gambling City Network 2012
US Players accepted
Every casino appearing accepts US players




Reports
Please see more detailed Table of Reports on the left
10Bet Casino
10Bet Casino
7Spins Casino
7Spins Casino
7Spins Casino
7Sultans Casino
99SlotMachines
99SlotMachines
African Palace
African Palace
African Palace
Aladdins Gold
Aladdins Gold
Aladdin's Gold
Aladdin's Gold
Aztec Casino
Aztec Casino
Aztec Casino
B/G Masters
B/G Masters
B/Jack B/room
B/jack Heaven
Bet at Home
Bet-At.eu
Betboo Casino
BetCave Casino
Betcave Casino
BetClic Casino
BetClic Casino
BetCroc
Betfair Casino
Betfair Casino
Betfred Casino
Betfred Casino
Bets4All
BetSafe Casino
Betsson Casino
BetUS Casino
BetUS Casino
BetUS Casino
Big Dollar
Bingo Knights
Bingo Knights
Bingo L/Vegas
Bingo L/Vegas
Bingo Time
Bingo Waves
BlackLights
BlackLights 2
BlackLights 3
Bodog Poker
Bwin Casino
Bwin Casino
C/Splendido
Cake Poker
Cake Poker
Casino 770
Casino 770
Casino 770
Casino Action
Casino Action
Casino Club
Casino Club
Casino Club
Casino Creed
Casino Creed
Casino Creed
Casino Fantasy
Casino Geneva
Casino Last Min
Casino Metropol
Casino Royal
Casino Royal
Casino Titan
Casino Treasure
CasinoEuro
Cherry Gold
Cherry Red
City Club
Cleopatra's
Cleopatra's
Cleopatra's
Club Player
Club Player
Club World
Club World
Colosseum
ComeOn Casino
Commodore
Cool Cat Casino
Crazy Luck
Crazy Luck
Crazy Luck
Cyber Bingo
Desert Dollar
Eldorado Palace
Friends Casino
GamblersPalace
Go Casino
Go Wild
Go Wild Casino
Gold Betting
Gold VIP Club
Grand Reef
Guru Play
Guru Play
iNetBet Casino
iNetBet Casino
iNetBet Casino
iNetBet Casino
iNetBet Casino
Intertops
Jackpot City
Jennings Bet
Jennings Bet
Littlewoods
Lock Casino
Lock Casino
Lock Casino
Lock Casino
Lock Casino
Loco Panda
Luck3 Casino
Lucky Dog
Mansion Casino
MaxiPlay
Moon Bingo
One Club Casino
Party Casino
Party Casino
Party Casino
Platinum Play
Play Cherry
Plenty Jackpots
Plenty Jackpots
RedBet Casino
Rich Casino
Rome Casino
Rome Casino
Rome Casino
Rome Casino
Rome Casino
Rome Casino
Rome Casino
Rome Casino
Royal Prive
Royal Vegas
Rushmore
Rushmore
Rushmore
Rushmore
Silver Oak
Silver Oak
Slot Nuts
Sloto'Cash
Sloto'Cash
Slots Oasis
Slots Of Fortune
Smart Live
Spartan Slots
Specter Casino
Spin Palace
Spin Palace
Spin Palace
Spin Palace
Spintime Casino
Sportsbook.com
Sportsbook.com
Sportsbook.com
Stryyke Casino
Thebes Casino
Titan Casino
Tower Gaming
Tropezia Palace
Unibet Casino
Vanguards
Vanguards
Vegas Aces
Vegas Casino21
Vegas Casino21
Vegas Casino21
Vegas Casino21
Vegas Casino21
Vegas CasinoOL
Vegas Regal
Vegas Regal
Vegas Towers
Villento Casino
VIP Casino
VIP Lounge
Virtual Casino
Wild Vegas
William Hill
Win Palace
Win Palace
WindowsCasino
Winner Casino
Winward Casino
Zodiac Casino


OnlineBingo - $10 No Deposit + 300% on 1st Depost

South Beach Bingo - US Players Accepted - $25 No Deposit Welcome Bonus


Play Slots at Lock Casino - US Players Welcome - 400% Match Bonus


Aladdin's Gold - 200% Unlimited Bonus for 7 Days