Gambling Grumbles, Mediation and resolution of complaints and disputes with online casinos
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GAMBLING GRUMBLES is the free mediation service of The Gambling City network


Before you play at any casino, please read the Gambling Grumbles mediation reports.
How a casino deals with complaints and problems is an indication of how they might treat you.

Gambling Grumbles was established in 1998 and has a reputation for being the foremost online gambling mediation service for complaints with casinos. It is committed to ensuring honesty and fair play in the Online Gambling Industry.

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GAMBLING GRUMBLES REPORTS

All the Gambling Grumbles mediation reports are listed below.
You can order the listings by clicking on the appropriate column heading
Find Reports for a Casino:
Find reports for a Casino Group:
(Only casinos with reports appear)
To receive an email notifying you of any new reports that are posted please click on the watch graphic.
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Key to the Gambling Grumbles Reports Rating
Showing 1 to 30 of 554 results Page of 19
Play NowMediation OutcomeView ReportSummarySoftwareReport Date
Pamper CasinoOnce again, it is delaying paymentsPamper and its sister casinos are back in our Hall of Shame after ignoring two complaints from the same playerBetsoftFebruary 2016
Boyle Casino"Under review" -- for 3 months, so farSusan E of the UK has been waiting since October for her cashback from Boylesports Casino. The dispute is not resolved. PlaytechFebruary 2016
Always Cool CasinoAlways delaysRui S of Portugal has been waiting 7 months for Always Cool Casino to pay him $1266. The complaint is not resolved.BetsoftFebruary 2016
SlotserWhen we don't handle a disputeOliver L of the UK had his £2,096 win voided by Slotser Casino for violating a rule which he says did not exist until after he won. Gambling Grumbles will not get involved in this dispute.Proprietary SoftwareJanuary 2016
Monarchs Online CasinoPaying for Monarch On Line CasinoPeggy S's trail to being paid was a twisting one but in the end she received her money. Top GameJanuary 2016
Winner CasinoIt gave the promised bonusOliver L of the UK was given his 50% bonus by Winner Casino after Gambling Grumbles posted a report about it. PlaytechJanuary 2016
Casino Royal ClubPromises, PromisesBruce T of Illinois has received loads of promises from Casino Royal Club but no money. The case is unresolved.RivalJanuary 2016
Real Vegas OnlineAn old story for the entire groupNicole C of Texas has been trying for a year to get paid her $1602 from Real Vegas Online Casino. The dispute is not resolved.RTG Real Time GamingJanuary 2016
Casino Royal ClubPlenty of promisesDawn I of Pennsylvania has been waiting three months to be paid by Casino Royal Club but so far has gotten only promises. RivalJanuary 2016
Fly CasinoWe have to know whyDianne N of Australia is out 3000 Euros at Fly Casino without any full explanation of why. The complaint is unresolved. PlaytechDecember 2015
Sloto'Cash CasinoDon't bet more than $10 at a timeSlotocash is refusing to pay Jayme O of Pennsylvania the $1610 because he exceeded the bet limit. The casino showed us the posted limit. RTG Real Time GamingDecember 2015
Pamper CasinoIt did pay, but didn't tell us With this update, Pamper and its sister casinos have earned their way out of our Hall of Shame. BetsoftDecember 2015
Bet365 CasinoCaught in a Catch 22Kathryn P of London, UK, is being denied her 775 GBP for not knowing the code that Bet365 refuses to send to her. The dispute is not resolved.PlaytechDecember 2015
Casino AdrenalineIt is right to be suspiciousIn an extremely unusual report, we are supporting Casino Adrenaline's position on an issue where we usually side with the player. Net EntertainmentDecember 2015
Bingo For MoneyNo payment, no explanation, no supportBingo for Money seems to be bingo without money. The matter is not resolved. Parlay EntertainmentDecember 2015
Velvet BingoThe payment is being madeVelvet Bingo reports that a technical problem was at fault and Loide C of London, UK is being paid. We consider the dispute to be resolved. Cozy GamesDecember 2015
bgo CasinoIt seems like outright theftIn violation of its own rules, bgo Casino is keeping over £2500 belonging to Martin S of the UK. There has been no resolution for this dispute. Net EntertainmentDecember 2015
Club Gold CasinoIt's sure the player is at fault but doesn't know what she did.It has been two years since Maria R of the UK won 2,572 GBP at Club Gold Casino. The casino says she was guilty of fraud/bonus abuse but doesn't know why. HabaneroDecember 2015
Golden Lady CasinoAnother problem from CyprusLuca S of Italy saw his money at Golden Lady suddenly disappear. The problem remains unresolved. RivalDecember 2015
Omni CasinoA connection problemHenry B of Namibia couldn't collect his R20,000 from Omni Casino -- but all is fine now. PlaytechDecember 2015
GR88 CasinoAnother victimIs GR88 a casino or a Ponzi scheme?MicroGamingNovember 2015
Super CasinoWhere is the money?Liam C of the UK is owed £4,210 by Super Casino PlaytechNovember 2015
Lucky SpinsDisappeared?Judy T of Florida cannot collect the $1000 she won at Lucky Spins CasinoRTG Real Time GamingNovember 2015
Mighty SlotsMighty Oliver has struck againMighty Slots has owed Judy T of Florida $14,000 for over a year. RTG Real Time GamingNovember 2015
Casino 848Another Cassava headacheDavid A of England can't get his deposit back from Casino 848 DragonfishNovember 2015
Silver Oak CasinoHis mistake? Believing the repPaul B of Washington state had his winnings cancelled because he believed Silver Oak's representativeRTG Real Time GamingNovember 2015
333 PalaceNot paying because of other players333 Palace suddenly stopped paying Henrique T of Portugal because other players had not had their accounts verified. Net EntertainmentNovember 2015
Fashion TV CasinoIt just isn't payingOur high hopes for Fashion TV Casino were dashed by this dispute. Net EntertainmentNovember 2015
Casino AdrenalineThe casino erred, so the player lostCasino Adrenaline made a mistake so it is invalidating the player's winnings Net EntertainmentNovember 2015
GR88 CasinoJust not paying GR88 has owed Matan S of the UK for almost a year MicroGamingOctober 2015

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GAMBLING GRUMBLES is the free mediation service of The Gambling City network and can help you if:
1) You feel that you have been treated unfairly by an on-line casino.
2) You have not been paid your winnings
3) You have not received the bonus as it was offered to you
4) You have received bad service or incorrect information

GAMBLING GRUMBLES is the site to consult to see what experiences others have had.

Visit the reports before you open an account at a casino.
GAMBLING GRUMBLES will contact the casino once it receives a valid complaint.
Reputation is vital to the prosperity of a casino. Therefore, most casinos will cooperate with Gambling Grumbles investigations to avoid a negative report.

Whilst Gambling Grumbles cannot guarantee results, it does its best to resolve all disputes.
REQUIREMENTS OF THE PLAYER:
1) Gambling Grumbles requires that you have contacted the casino yourself at least once and either have waited two weeks for a reply or have received a negative answer.
2) You must tell us what the casino replied (or whether it ignored your complaint).
3) Different casinos have different rules, especially in regards to bonuses, and it is your responsibility to read what they have posted on their websites.
4) You are obliged to follow the posted terms and conditions of the bonus. If you meet the wagering requirement and other terms you should be paid.
REQUIREMENTS OF THE CASINO
1) It is the casino's responsibility to live up to the promise it has made.
2) If the player accepts a bonus offer, the casino is bound to the terms of the offer.
INVALID COMPLAINTS
If Gambling Grumbles feels that the complaint is invalid:

1) You will be informed and given the reason.
2) The casino will not be contacted.
UNACCEPTABLE BEHAVIOUR
Your claim will not be met if there is evidence of:

1) Opening multiple accounts
2) Use of false or misleading information
3) False claims or tampering with screen shots
4) Charging back losses
5) Other dishonest behaviour
SUCCESSFUL MEDIATION
It is Gambling Grumbles' experience that most complaints are the result of misunderstandings between the player and the casino and can be resolved through mediation. It is in these cases that Gambling Grumbles is most effective.
GAMBLING GRUMBLES’ POLICY
1) Commercial considerations in no way influence Gambling Grumbles in its dealings with a casino. A complaint against a large casino will be treated in the same way as a small casino.
2) Your full name will never be published on Gambling Grumbles (although you may be referred to you by your first name, last initial, and city) and -- whether the casino agrees with you or not -- a report will be placed on the Gambling Grumbles website so that others can determine for themselves if they want to play there.
SENDING A GRUMBLE
1) Register with Gambling Grumbles
2) Please click on the yellow submit button in the Top Text box on this page
3) Provide as much information as possible, including what attempts you have made to get the casino to settle problem
4) Supply the e-mail address you use for your casino account.
5) You might be asked for more details if Gambling Grumbles needs these before approaching the casino.
You will receive acknowledgement of receipt of your complaint and will be told whether and how Gambling Grumbles will proceed.
WHO ARE BEHIND GAMBLING GRUMBLES
GAMBLING GRUMBLES was operated by Gambling.com until the site was sold in December 2003.

It was the brainchild of Steve Russo who set up and ran Gambling Grumbles until handing over to Julie Sidwell. Steve is back and is again as mediator and manager at the new Gambling Grumbles.

Graeme Levin, the founder and operator of Gambling.com until it was sold in 2003, is the founder and owner of The Gambling City network and the new Gambling Grumbles. Graeme is highly respected in the industry and was a doyen of the Online Gambling Industry, being involved since 1996.

Both Steve and Graeme gamble and understand what's important to player and casino alike.
Useful Links: Gaming Industry Events | Online Casino City | Online Casino Slots
Quotes on Gambling
One time he was sick and wouldn't take penicillin, because he bet his fever would go to one hundred and four.
Frank Sinatra on Marlon Brando, Guys and Dolls (1955)


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