Gambling Grumbles, Mediation and resolution of complaints and disputes with online casinos
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GAMBLING GRUMBLES is the free mediation service of The Gambling City network


Before you play at any casino, please read the Gambling Grumbles mediation reports.
How a casino deals with complaints and problems is an indication of how they might treat you.

Gambling Grumbles was established in 1998 and has a reputation for being the foremost online gambling mediation service for complaints with casinos. It is committed to ensuring honesty and fair play in the Online Gambling Industry.

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GAMBLING GRUMBLES REPORTS

All the Gambling Grumbles mediation reports are listed below.
You can order the listings by clicking on the appropriate column heading
Find Reports for a Casino:
To receive an email notifying you of any new reports that are posted please click on the watch graphic.
Search the Results:
 
Key to the Gambling Grumbles Reports Rating
Showing 1 to 30 of 484 results Page of 17
Play NowMediation OutcomeView ReportSummarySoftwareReport Date
Smart Live CasinoThe smartest thing is to stay away from itH Barr of the UK made the mistake of playing at Smart Live Gaming and it cost him 3150 GBP Net EntertainmentJune 2015
Casino AdrenalineBoth erred but only the player will loseAfter mistakes by both the player and the casino, Casino Adrenaline is refusing to pay Teemu K of Finland his 400 EurosNet EntertainmentJune 2015
Super CasinoDoes it want too much?Laetitia B of the UK feels that Super Casino is demanding too much information before paying herPlaytechJune 2015
Fenix CasinoNot paying the instalmentsFenix Casino is violating its promise to pay Himawtee A of Mauritius the 52,000 Euros it owes herNet EntertainmentJune 2015
Sunset SlotsHas the sun set on paying?Sunset Slots is giving Joao A of Portugal a bonus, but not his moneyTop GameJune 2015
EypoBet CasinoDon't delay in taking your moneyEypoBet took 20% of a player's balance because he did not withdraw it for two monthsMicroGamingJune 2015
Smart Live CasinoUp to its old tricksSmart Live Casino has confiscated 3995 GBP for bonus abuse from a player who played without a bonus Net EntertainmentJune 2015
Golden Lady CasinoProblem SolvedThe problem has been solved but the casino is still in our Hall of Shame RivalJune 2015
Leo Jackpot CasinoIt will now payLeo Jackpot will pay David B of England 40738 Euros he is owed Net EntertainmentJune 2015
GR88 CasinoIdentity confirmed, payment will be madeGR88 will be paying H. Barr of the UK his 4531 GBP after having confirmed his identity. MicroGamingJune 2015
32 Red CasinoDoing the right thing32 Red and Microgaming agree -- there was a software glitch and Kenneth M of the UK will be paid his 4480 GBP. MicroGamingJune 2015
Crazy Luck CasinoPlease, please, stay away from itThe mysterious Crazy Luck casino is demanding another deposit in order to payRivalJune 2015
b-Bets CasinoIt received the info, the player will receive his moneyB-Bets Casino-Wheeler report Symbol: Laughing face Summary: Martin W of Belfast, Northern Ireland, will receive his 700 GBP from B-Bets CasinoNet EntertainmentMay 2015
BetAt CasinoThe report I did not want to writeBet At Casino is refusing to pay Silvia G of Germany the 3900 Euros in her account but giving no details of its accusation. MicroGamingMay 2015
Vegas BerryCorrect but unfairPaul R of the UK is being denied the 10,000 GBP he won at Vegas Berry Casino because of a small technical T&C violation. Net EntertainmentMay 2015
Tropicana Gold CasinoPaid in fullWe still don't know what the problem was but Cheryl G of Virginia has now been paid her $1211 by Tropicana Gold Casino. Top GameMay 2015
MB24 Sports "Maintenance" means "no payment"Jose S of Lisboa, Portugal, can't get his 11,000 Euros from MB24 Casino because the site was taken down for "maintenance".OddsMatrixMay 2015
Slotastic CasinoA case of bad communicationGlenda B of Kansas will be getting her $1,015.15 from Slotastic as soon as she sends the right forms. RTG Real Time GamingMay 2015
Super CasinoHow much is too much?Supercasino will not pay Zvi H of the UK his 6099 GBP because he balked at giving too much information PlaytechMay 2015
Buck and Butler CasinoIt could have been clearerIdrisse I of Portugal believes that Buck and Butler cheated him but we believe that he unintentionally violated its T&Cs Net EntertainmentApril 2015
GR88 CasinoThe player pays for casino's mistakesGR88 Casino's mistakes cost Andrew B of the UK the £1,934 he won. MicroGamingApril 2015
Casino TitanEnters our Hall of Shame along with its 7 sistersFirst Casino Titan lied to Robert C of Ohio about the $18,000 it owes him and then sent him on a meaningless run-aroundRTG Real Time GamingApril 2015
Golden Cherry CasinoPerhaps a misunderstanding -- perhapsGolden Cherry Casino still has not paid Eliyohu F of the UK 102,000 GBP despite over 7 months having passedRivalApril 2015
SlotobankCancelling a bonus in the middle of playChristian D of Berlin, Germany, was winning big on a bonus when Slotobank suddenly declared the bonus void. BetsoftApril 2015
InterCasinoAnother charge of fraudAgain, no real answer from Inter Casino -- and Farhan I of the UK isn't being paid his £15,800. AmayaApril 2015
InterCasinoThe answer which says nothingWhy isn't Inter Casino paying Mordechai R of the UK his 28,000 GBP? AmayaApril 2015
Winner CasinoNot for winnersWinner Casino is refusing to pay Jane W of the UK the money she won on free spinsPlaytechApril 2015
Golden Lady CasinoNo true ladyGolden Lady Casino owes William F of Texas but won't even talk with himRivalApril 2015
Super CasinoA super replySuper Casino will be paying Grazina G of the UK the 9750 GBP she won. PlaytechMarch 2015
Ladbrokes CasinoDoes it even understand what happened?Ladbrokes won't pay George M of Canada 1480 GBP after a very confusing bonus situation. PlaytechMarch 2015

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GAMBLING GRUMBLES is the free mediation service of The Gambling City network and can help you if:
1) You feel that you have been treated unfairly by an on-line casino.
2) You have not been paid your winnings
3) You have not received the bonus as it was offered to you
4) You have received bad service or incorrect information

GAMBLING GRUMBLES is the site to consult to see what experiences others have had.

Visit the reports before you open an account at a casino.
GAMBLING GRUMBLES will contact the casino once it receives a valid complaint.
Reputation is vital to the prosperity of a casino. Therefore, most casinos will cooperate with Gambling Grumbles investigations to avoid a negative report.

Whilst Gambling Grumbles cannot guarantee results, it does its best to resolve all disputes.
REQUIREMENTS OF THE PLAYER:
1) Gambling Grumbles requires that you have contacted the casino yourself at least once and either have waited two weeks for a reply or have received a negative answer.
2) You must tell us what the casino replied (or whether it ignored your complaint).
3) Different casinos have different rules, especially in regards to bonuses, and it is your responsibility to read what they have posted on their websites.
4) You are obliged to follow the posted terms and conditions of the bonus. If you meet the wagering requirement and other terms you should be paid.
REQUIREMENTS OF THE CASINO
1) It is the casino's responsibility to live up to the promise it has made.
2) If the player accepts a bonus offer, the casino is bound to the terms of the offer.
INVALID COMPLAINTS
If Gambling Grumbles feels that the complaint is invalid:

1) You will be informed and given the reason.
2) The casino will not be contacted.
UNACCEPTABLE BEHAVIOUR
Your claim will not be met if there is evidence of:

1) Opening multiple accounts
2) Use of false or misleading information
3) False claims or tampering with screen shots
4) Charging back losses
5) Other dishonest behaviour
SUCCESSFUL MEDIATION
It is Gambling Grumbles' experience that most complaints are the result of misunderstandings between the player and the casino and can be resolved through mediation. It is in these cases that Gambling Grumbles is most effective.
GAMBLING GRUMBLES’ POLICY
1) Commercial considerations in no way influence Gambling Grumbles in its dealings with a casino. A complaint against a large casino will be treated in the same way as a small casino.
2) Your full name will never be published on Gambling Grumbles (although you may be referred to you by your first name, last initial, and city) and -- whether the casino agrees with you or not -- a report will be placed on the Gambling Grumbles website so that others can determine for themselves if they want to play there.
SENDING A GRUMBLE
1) Register with Gambling Grumbles
2) Please click on the yellow submit button in the Top Text box on this page
3) Provide as much information as possible, including what attempts you have made to get the casino to settle problem
4) Supply the e-mail address you use for your casino account.
5) You might be asked for more details if Gambling Grumbles needs these before approaching the casino.
You will receive acknowledgement of receipt of your complaint and will be told whether and how Gambling Grumbles will proceed.
WHO ARE BEHIND GAMBLING GRUMBLES
GAMBLING GRUMBLES was operated by Gambling.com until the site was sold in December 2003.

It was the brainchild of Steve Russo who set up and ran Gambling Grumbles until handing over to Julie Sidwell. Steve is back and is again as mediator and manager at the new Gambling Grumbles.

Graeme Levin, the founder and operator of Gambling.com until it was sold in 2003, is the founder and owner of The Gambling City network and the new Gambling Grumbles. Graeme is highly respected in the industry and was a doyen of the Online Gambling Industry, being involved since 1996.

Both Steve and Graeme gamble and understand what's important to player and casino alike.
Useful Links: Gaming Industry Events | Online Casino City | Online Casino Slots
Quotes on Gambling
There are two great pleasures in gambling: that of winning and that of losing.
French Proverb


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