Gambling Grumbles, Mediation and resolution of complaints and disputes with online casinos
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GAMBLING GRUMBLES is the free mediation service of The Gambling City network


Before you play at any casino, please read the Gambling Grumbles mediation reports.
How a casino deals with complaints and problems is an indication of how they might treat you.

Gambling Grumbles was established in 1998 and has a reputation for being the foremost online gambling mediation service for complaints with casinos. It is committed to ensuring honesty and fair play in the Online Gambling Industry.

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GAMBLING GRUMBLES REPORTS

All the Gambling Grumbles mediation reports are listed below.
You can order the listings by clicking on the appropriate column heading
Search for Casino Reports:
To receive an email notifying you of any new reports that are posted please click on the watch graphic.
Key to the Gambling Grumbles Reports Rating
Page of 13
Play NowMediation OutcomeView ReportSummarySoftwareReport Date
Poker HeavenIs it in fact Poker Hell?Yehouda L of the UK is not getting the 5890 GBP because Poker Heaven doesn't like the way he played the slots. GTECH G2September 2014
Grand Reef CasinoWhere is the money?Cody D of Canada says that he hasn't received his $500 from Grand Reef and the casino can't figure out why. PlaytechSeptember 2014
Golden Euro CasinoFools' Gold?Golden Casino is keeping the 6265 Euros that Thomas S of Germany won, although his violation was its faultRTG Real Time GamingSeptember 2014
Lady DreamA dream come trueJoAn of Tennessee won $3000 from Lady Dream Casino in April and finally collected Proprietary SoftwareSeptember 2014
Plenty JackpotsCheck the Hall of Shame before playingPlenty Jackpots does not believe in paying plenty -- or even a littleRTG Real Time GamingSeptember 2014
Mighty SlotsA mighty poor recordAnthony B of Melbourne, Australia, is owed $150 by this Hall of Shame Casino. RTG Real Time GamingSeptember 2014
Crazy Luck CasinoBack in the Hall of ShameGambling Grumbles is giving up on this mysterious casinoRivalSeptember 2014
18Bet CasinoWe hope to get an answer18bet is not paying David M of Dublin, Ireland, his €6193 in an unclear situation MicroGamingSeptember 2014
Onbling CasinoWill it pay? If so, when?Suddenly, Onbling Casino has stopped paying Hugo G of London, UK. RTG Real Time GamingSeptember 2014
MoneyGamingHuh?Guess what? We have no idea of what happened. AristocratSeptember 2014
Tropicana Gold CasinoIs it really worth the effort?Tropicana Gold is making Matthew H of Washington state jump through hoops for $118.Top GameAugust 2014
18Bet CasinoShe said/She said18Bet is not paying Malin B. of Sweden the 6500 Euros she won in June, saying she has duplicate accounts. MicroGamingAugust 2014
Rembrandt CasinoPaid or not?Who is telling the truth? Net EntertainmentAugust 2014
138.com CasinoIn this case, the casino is the bonus abuser138.com has confiscated 11,000 GBP because Sieglinde E of Germany made one losing bet on an authorized gameElectracadeAugust 2014
Loco Panda CasinoIn one word: avoidLoco Panda is refusing to pay George W of Illinois over $3000 because it doesn't like his roulette strategy. RTG Real Time GamingAugust 2014
Cosmik CasinoCan it afford to pay?Kin W of Canada has been waiting almost 3 years for Cosmik Casino to finish paying himGameScaleAugust 2014
William Hill Casino ClubThis Hall of Shame Casino strikes againWilliam Hill has taken over 2000 GBP from Nicholas L of London, UK and in return just given him the runaround.PlaytechAugust 2014
Cherry CasinoThe casino is right, the system is wrongShane F of Ireland is out 6500 Euros because he did not read the T&Cs MicroGamingAugust 2014
Spin and WinThe friend agreesJonathan C of the UK will get his £4,500 as soon as his friend sends ID documentsIGTAugust 2014
Play2Win CasinoAgain, not payingSame player, same casino, new complaint RivalJuly 2014
Scratch StarsThe rules makes no senseScratch Stars is not paying Susan E of the UK her £4,067 because of contradictory rulesNeoGamesJuly 2014
BetDNAIs it in their DNA not to pay? BetDNA is not paying Eli T of the UK the $3695.08 it owes him -- even though it is less than he deposited. BetsoftJuly 2014
Mighty SlotsThe fake Oliver strikes againMighty Slots is giving the run around again.RTG Real Time GamingJuly 2014
Grand Reef CasinoImmediate, and positive, replyIn an immediate reply, Grand Reef Casino agreed to process a withdrawal that has been pending since December PlaytechJuly 2014
Bet365 CasinoNo explanation, but it did payAfter three months Luis F of Portugal has been paid his 2800 Euros by Bet365 CasinoPlaytechJuly 2014
Slotobank A compromise was reachedAmir K of the UK has agreed to accept 700 GBP for Slotobank's technical error. BetsoftJuly 2014
Betsson CasinoIs winning cheating? Leon L of the Dominican Republic was a welcome customer at Betsson casino -- until he won Evolution GamingJuly 2014
7Red CasinoIt was willing to pay7Red paid where many other casinos would have refused. BetsoftJuly 2014
Grand Fortune CasinoThey've got a little listGrand Fortune Casino will not pay David E of Nevada his $6,782 because he is "on some list".RTG Real Time GamingJuly 2014
Win TrillionsOne player: four accountsWin Trillions Casino sent us proof of why it is not paying Yuxing L of Singapore the 5400 Euros he won. Proprietary SoftwareJuly 2014
Atlantis Gold CasinoDelaying payment: 9 months and countingWill Rachel R ever get the $9000 that Atlantis Gold Casino owes her? BetOnSoftJuly 2014
Scratch2CashPaying in fullScratch2Cash is paying Eli T of the UK his full balance, despite a confusing ruleNeoGamesJuly 2014
Top ScratchDoing the right thingEli T of the UK will be paid his winning by Top Scratch, despite some confusion NeoGamesJuly 2014
Treasure Island JackpotsPromise, yes. Payment, not yetDespite its promise to us, Treasure Island Jackpots has still not paid Rachel R of the Northern Mariana Islands BetOnSoftJuly 2014
Ovo CasinoWe have to agreeWrong information on his registration cost Amine H of Germany 15899 Euros at Ovo CasinoNovomaticJuly 2014

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GAMBLING GRUMBLES is the free mediation service of The Gambling City network and can help you if:
1) You feel that you have been treated unfairly by an on-line casino.
2) You have not been paid your winnings
3) You have not received the bonus as it was offered to you
4) You have received bad service or incorrect information

GAMBLING GRUMBLES is the site to consult to see what experiences others have had.

Visit the reports before you open an account at a casino.
GAMBLING GRUMBLES will contact the casino once it receives a valid complaint.
Reputation is vital to the prosperity of a casino. Therefore, most casinos will cooperate with Gambling Grumbles investigations to avoid a negative report.

Whilst Gambling Grumbles cannot guarantee results, it does its best to resolve all disputes.
REQUIREMENTS OF THE PLAYER:
1) Gambling Grumbles requires that you have contacted the casino yourself at least once and either have waited two weeks for a reply or have received a negative answer.
2) You must tell us what the casino replied (or whether it ignored your complaint).
3) Different casinos have different rules, especially in regards to bonuses, and it is your responsibility to read what they have posted on their websites.
4) You are obliged to follow the posted terms and conditions of the bonus. If you meet the wagering requirement and other terms you should be paid.
REQUIREMENTS OF THE CASINO
1) It is the casino's responsibility to live up to the promise it has made.
2) If the player accepts a bonus offer, the casino is bound to the terms of the offer.
INVALID COMPLAINTS
If Gambling Grumbles feels that the complaint is invalid:

1) You will be informed and given the reason.
2) The casino will not be contacted.
UNACCEPTABLE BEHAVIOUR
Your claim will not be met if there is evidence of:

1) Opening multiple accounts
2) Use of false or misleading information
3) False claims or tampering with screen shots
4) Charging back losses
5) Other dishonest behaviour
SUCCESSFUL MEDIATION
It is Gambling Grumbles' experience that most complaints are the result of misunderstandings between the player and the casino and can be resolved through mediation. It is in these cases that Gambling Grumbles is most effective.
GAMBLING GRUMBLES’ POLICY
1) Commercial considerations in no way influence Gambling Grumbles in its dealings with a casino. A complaint against a large casino will be treated in the same way as a small casino.
2) Your full name will never be published on Gambling Grumbles (although you may be referred to you by your first name, last initial, and city) and -- whether the casino agrees with you or not -- a report will be placed on the Gambling Grumbles website so that others can determine for themselves if they want to play there.
SENDING A GRUMBLE
1) Register with Gambling Grumbles
2) Please click on the yellow submit button in the Top Text box on this page
3) Provide as much information as possible, including what attempts you have made to get the casino to settle problem
4) Supply the e-mail address you use for your casino account.
5) You might be asked for more details if Gambling Grumbles needs these before approaching the casino.
You will receive acknowledgement of receipt of your complaint and will be told whether and how Gambling Grumbles will proceed.
WHO ARE BEHIND GAMBLING GRUMBLES
GAMBLING GRUMBLES was operated by Gambling.com until the site was sold in December 2003.

It was the brainchild of Steve Russo who set up and ran Gambling Grumbles until handing over to Julie Sidwell. Steve is back and is again as mediator and manager at the new Gambling Grumbles.

Graeme Levin, the founder and operator of Gambling.com until it was sold in 2003, is the founder and owner of The Gambling City network and the new Gambling Grumbles. Graeme is highly respected in the industry and was a doyen of the Online Gambling Industry, being involved since 1996.

Both Steve and Graeme gamble and understand what's important to player and casino alike.
Useful Links: Gaming Industry Events | Online Casino City | Online Casino Slots
Quotes on Gambling
Guessing has never been widely acclaimed as a good gambling strategy.
Dr. G


    eCOGRA
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