Gambling Grumbles, Mediation and resolution of complaints and disputes with online casinos
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GAMBLING GRUMBLES is the free mediation service of The Gambling City network


Before you play at any casino, please read the Gambling Grumbles mediation reports.
How a casino deals with complaints and problems is an indication of how they might treat you.

Gambling Grumbles was established in 1998 and has a reputation for being the foremost online gambling mediation service for complaints with casinos. It is committed to ensuring honesty and fair play in the Online Gambling Industry.

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GAMBLING GRUMBLES REPORTS

All the Gambling Grumbles mediation reports are listed below.
You can order the listings by clicking on the appropriate column heading
Search for Casino Reports:
To receive an email notifying you of any new reports that are posted please click on the watch graphic.
Key to the Gambling Grumbles Reports Rating
Page of 12
Play NowMediation OutcomeView ReportSummarySoftwareReport Date
Play2Win CasinoAgain, not payingSame player, same casino, new complaint RivalJuly 2014
Scratch StarsThe rules makes no senseScratch Stars is not paying Susan E of the UK her £4,067 because of contradictory rulesNeoGamesJuly 2014
BetDNAIs it in their DNA not to pay? BetDNA is not paying Eli T of the UK the $3695.08 it owes him -- even though it is less than he deposited. BetsoftJuly 2014
Mighty SlotsThe fake Oliver strikes againMighty Slots is giving the run around again.RTG Real Time GamingJuly 2014
Grand Reef CasinoImmediate, and positive, replyIn an immediate reply, Grand Reef Casino agreed to process a withdrawal that has been pending since December PlaytechJuly 2014
Bet365 CasinoNo explanation, but it did payAfter three months Luis F of Portugal has been paid his 2800 Euros by Bet365 CasinoPlaytechJuly 2014
Slotobank A compromise was reachedAmir K of the UK has agreed to accept 700 GBP for Slotobank's technical error. BetsoftJuly 2014
Betsson CasinoIs winning cheating? Leon L of the Dominican Republic was a welcome customer at Betsson casino -- until he won Evolution GamingJuly 2014
7Red CasinoIt was willing to pay7Red paid where many other casinos would have refused. BetsoftJuly 2014
Grand Fortune CasinoThey've got a little listGrand Fortune Casino will not pay David E of Nevada his $6,782 because he is "on some list".RTG Real Time GamingJuly 2014
Win TrillionsOne player: four accountsWin Trillions Casino sent us proof of why it is not paying Yuxing L of Singapore the 5400 Euros he won. Proprietary SoftwareJuly 2014
Atlantis Gold CasinoDelaying payment: 9 months and countingWill Rachel R ever get the $9000 that Atlantis Gold Casino owes her? BetOnSoftJuly 2014
Scratch2CashPaying in fullScratch2Cash is paying Eli T of the UK his full balance, despite a confusing ruleNeoGamesJuly 2014
Top ScratchDoing the right thingEli T of the UK will be paid his winning by Top Scratch, despite some confusion NeoGamesJuly 2014
Treasure Island JackpotsPromise, yes. Payment, not yetDespite its promise to us, Treasure Island Jackpots has still not paid Rachel R of the Northern Mariana Islands BetOnSoftJuly 2014
Ovo CasinoWe have to agreeWrong information on his registration cost Amine H of Germany 15899 Euros at Ovo CasinoNovomaticJuly 2014
Ruby Royal CasinoNo $500 and no responseRuby Royal Casino owes Hannah N of Ohio $500 in what should have been easily resolved. RivalJuly 2014
Crazy Luck CasinoRunning hot and coldOnce again, Crazy Luck Casino proves to be a problem RivalJune 2014
WinBig21 CasinoA mystery to usWilliam F of Texas cannot get his $225 from this mysterious casino RivalJune 2014
Classy Coin CasinoWill tell in 3 monthsClassy Coin is now telling Jack A of Canada that he will have to wait 90 days to find out if he will get paid RTG Real Time GamingJune 2014
Silver Oak CasinoSame Day ServiceScott R of Pennsylvania was paid the day that we wrote to the casino. RTG Real Time GamingJune 2014
Slots InfernoAptly namedKatrina F of Texas is owed $3950 by Slots Inferno but has gotten only excusesRTG Real Time GamingMay 2014
Gold VIP Club CasinoKeeping winnings and secretsKevin S of Germany is out $7788 and Gold VIP Club is in our Hall of ShameRTG Real Time GamingMay 2014
Slots VillageRead the T&CsMichael T's $11,000 win was in play money onlyParlay EntertainmentMay 2014
LSbetKeeping both the money and the secretLSbet is refusing to pay Christine K Of Glasgow, Scotland, her winnings or to tell her why. MicroGamingMay 2014
Pink Ribbon BingoCassava's usual dirty trickOnce again, Cassava has taken a player's winnings for self-excluding on a sister website. DragonfishMay 2014
24kt Gold CasinoFools' gold?24kt Gold is keeping £4,000 belonging to Lorraine C of the UK because she didn't know how much she still had to wager. PlaytechMay 2014
iNetBet EuroIt says the player waited too longiNetBet.eu is not paying Eveline J of Berlin her 5169 Euros -- saying she did not ask for it in time. RTG Real Time GamingMay 2014
Lucky NuggetPaidJosephine W of London, UK, has been paid the 5798 GBP owed her by Lucky Nugget for the past year. MicroGamingMay 2014
Rembrandt CasinoReady to payAll the player has to do is send his bank info Net EntertainmentMay 2014
Crazy Luck CasinoPromises, promisesCrazy Luck Casino has owed David D of Arizona $1000 for four months, but he has only received promises and excuses. RivalMay 2014
Red Flush Casino Different player, same replyRed Flush Casino is keeping not only the player's 1800 GBP in winnings but also her 200 GBP deposit. MicroGamingMay 2014
Major Tom CasinoMajor Tom Casino is keeping the 2000 EurosMajor Tom Casino is keeping the 2000 Euros that Niko L of Germany won -- and his 2000 Euro deposit as well. MicroGamingMay 2014
Mayan FortuneWe don't quite understand what happenedMayan Fortune is going to pay David L of Mauritius less than he won but more than what he agreed to accept RivalMay 2014
Futuriti CasinoIt showed the right stuffFuturiti Casino admits mistake and has paid Alan L of Toronto, Canada his 7500 EurosMicroGamingApril 2014

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GAMBLING GRUMBLES is the free mediation service of The Gambling City network and can help you if:
1) You feel that you have been treated unfairly by an on-line casino.
2) You have not been paid your winnings
3) You have not received the bonus as it was offered to you
4) You have received bad service or incorrect information

GAMBLING GRUMBLES is the site to consult to see what experiences others have had.

Visit the reports before you open an account at a casino.
GAMBLING GRUMBLES will contact the casino once it receives a valid complaint.
Reputation is vital to the prosperity of a casino. Therefore, most casinos will cooperate with Gambling Grumbles investigations to avoid a negative report.

Whilst Gambling Grumbles cannot guarantee results, it does its best to resolve all disputes.
REQUIREMENTS OF THE PLAYER:
1) Gambling Grumbles requires that you have contacted the casino yourself at least once and either have waited two weeks for a reply or have received a negative answer.
2) You must tell us what the casino replied (or whether it ignored your complaint).
3) Different casinos have different rules, especially in regards to bonuses, and it is your responsibility to read what they have posted on their websites.
4) You are obliged to follow the posted terms and conditions of the bonus. If you meet the wagering requirement and other terms you should be paid.
REQUIREMENTS OF THE CASINO
1) It is the casino's responsibility to live up to the promise it has made.
2) If the player accepts a bonus offer, the casino is bound to the terms of the offer.
INVALID COMPLAINTS
If Gambling Grumbles feels that the complaint is invalid:

1) You will be informed and given the reason.
2) The casino will not be contacted.
UNACCEPTABLE BEHAVIOUR
Your claim will not be met if there is evidence of:

1) Opening multiple accounts
2) Use of false or misleading information
3) False claims or tampering with screen shots
4) Charging back losses
5) Other dishonest behaviour
SUCCESSFUL MEDIATION
It is Gambling Grumbles' experience that most complaints are the result of misunderstandings between the player and the casino and can be resolved through mediation. It is in these cases that Gambling Grumbles is most effective.
GAMBLING GRUMBLES’ POLICY
1) Commercial considerations in no way influence Gambling Grumbles in its dealings with a casino. A complaint against a large casino will be treated in the same way as a small casino.
2) Your full name will never be published on Gambling Grumbles (although you may be referred to you by your first name, last initial, and city) and -- whether the casino agrees with you or not -- a report will be placed on the Gambling Grumbles website so that others can determine for themselves if they want to play there.
SENDING A GRUMBLE
1) Register with Gambling Grumbles
2) Please click on the yellow submit button in the Top Text box on this page
3) Provide as much information as possible, including what attempts you have made to get the casino to settle problem
4) Supply the e-mail address you use for your casino account.
5) You might be asked for more details if Gambling Grumbles needs these before approaching the casino.
You will receive acknowledgement of receipt of your complaint and will be told whether and how Gambling Grumbles will proceed.
WHO ARE BEHIND GAMBLING GRUMBLES
GAMBLING GRUMBLES was operated by Gambling.com until the site was sold in December 2003.

It was the brainchild of Steve Russo who set up and ran Gambling Grumbles until handing over to Julie Sidwell. Steve is back and is again as mediator and manager at the new Gambling Grumbles.

Graeme Levin, the founder and operator of Gambling.com until it was sold in 2003, is the founder and owner of The Gambling City network and the new Gambling Grumbles. Graeme is highly respected in the industry and was a doyen of the Online Gambling Industry, being involved since 1996.

Both Steve and Graeme gamble and understand what's important to player and casino alike.
Useful Links: Gaming Industry Events | Online Casino City | Online Casino Slots
Quotes on Gambling
The fear of risk and gambling creates a life not worth living.
Wayne Allyn Root, Gambling Author


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