Gambling Grumbles, Mediation and resolution of complaints and disputes with online casinos
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GAMBLING GRUMBLES is the free mediation service of The Gambling City network


Before you play at any casino, please read the Gambling Grumbles mediation reports.
How a casino deals with complaints and problems is an indication of how they might treat you.

Gambling Grumbles was established in 1998 and has a reputation for being the foremost online gambling mediation service for complaints with casinos. It is committed to ensuring honesty and fair play in the Online Gambling Industry.

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GAMBLING GRUMBLES REPORTS

All the Gambling Grumbles mediation reports are listed below.
You can order the listings by clicking on the appropriate column heading
Find Reports for a Casino:
Find reports for a Casino Group:
(Only casinos with reports appear)
To receive an email notifying you of any new reports that are posted please click on the watch graphic.
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Key to the Gambling Grumbles Reports Rating
Showing 1 to 30 of 586 results Page of 20
Play NowMediation OutcomeView ReportSummarySoftwareReport Date
Spin CasinoDon't believe them when they say you will be paidSusan T of the UK is not getting the £1700 she won at Spin Casino -- but instead only £50. MicroGamingJune 2016
bgo CasinoDon't believe what they tell youElaine C of the UK is out £4960 because she believed what BGO's Live Chat told her. The dispute is unresolved, Net EntertainmentJune 2016
Slots GardenA happy endingJudy B of Florida will be paid her $1200 by Slots Garden RTG Real Time GamingJune 2016
Slots GardenThe sum is rightSlots Garden has paid Karen H of Delaware the money she was entitled to although not as much as she had thought.RTG Real Time GamingJune 2016
Redbet Casino BlueA happy ending for allMikal B of Romania and RedBet Casino have come to a fair agreementMicroGamingMay 2016
Golden Palace CasinoNot doing what it shouldPetro S of South Africa has been waiting since December to get back the 240 GPB that she never intended to deposit at Golden Palace. The dispute is not resolved Top GameMay 2016
BetsonicDemanding 900 betsBetSonic first demanded that Vlad P of Hungary make a ridiculous amount of tiny bets before it will pay him. It then disallowed even thisNet EntertainmentMay 2016
Prime SlotsA good case against self-exclusionLee T of the UK says that he was refused payment by PrimeSlots for a loss and by a sister casino for a win. NeoGamesMay 2016
Boyle CasinoA case of manipulation? Boyle Sports Casino is refusing to pay David C of Slovakia 12800 Euros in winnings, saying that he manipulated a fault in the Playtech software.PlaytechApril 2016
Betrealm CasinoNot giving in to a con or threatsLee T of the UK has a lengthy record of con games, using on line mediators to rip off casinosPlayPearlsApril 2016
Casumo CasinoSelf-exclusion is not a wise actThis is a complaint we won't deal with but you should know about Net EntertainmentApril 2016
Winner CasinoAn unbelievable disputeWilliam M of Australia says that $250,000 AUD disappeared from his account at Winner Casino. The case has not been resolved. PlaytechApril 2016
Exclusive CasinoA confusing disputeWe can't decide if Exclusive Casino was right or wrong in not paying Glenn B of California the $2500 he is still owed. Can you? RTG Real Time GamingApril 2016
Bet365 Casino"Go call the police"Bet365 is refusing to pay Lady R of the UK her £29,500 despite her sending it all the ID it requested. The dispute is not resolved.PlaytechApril 2016
Mermaid's Palace CasinoThe end of a trilogy Eric S of Tennessee is still owed $4000 by Mermaids Palace BetOnSoftApril 2016
Atlantis Gold CasinoAnother delay in paying Atlantis Gold owes Eric S of Tennessee $2000 since January. He has not yet been paid.BetOnSoftApril 2016
Treasure Island JackpotsDeja vu all over againOnce again, Treasure Island is taking a long time to pay -- and still has notBetOnSoftApril 2016
Velvet BingoThe player did not respondThis is a complaint that we couldn't handle but is one of many which really bother us -- and it is not the casino's fault. Cozy GamesApril 2016
888 CasinoCatching you on Catch 22Paul D of the UK can get his £20 back from 888 Casino but only if he pays a lawyer to notarize his documents. The dispute is not resolved. Proprietary SoftwareMarch 2016
Casino PlexA happy change of mindAfter two years, Casino Plex has realized that it made an error and will pay Keyan J of the Netherlands his 3197 Euros PlaytechMarch 2016
Slotty Vegas Keeping the money and keeping silentSlotty Vegas won't pay Rebecca M of the UK the 1444 GBP in her account or explain why. The dispute is not resolved. Net EntertainmentMarch 2016
TonyBet CasinoWhat a difference a week makesFotios N of the UK is being paid his 1936 GBP by TonyBet MicroGamingMarch 2016
Vernons CasinoNo payment, only a promise of a responseJose S of Luxembourg has been owed 4000 GBP by Vernons Casino for 8 months. The situation is not resolved. PlaytechMarch 2016
Snowy BingoA snow job but no payThis time, the Cassava casino is Snowy Bingo but the player being cheated is the same: Jacqueline M of the UK. DragonfishFebruary 2016
Crocodile BingoOnce it snaps its jaws on your money it holds it tightlyCrocodile Bingo is keeping £600 belonging to Jacqueline M of the UK because of an old, and dirty, Cassava rule. The dispute is not resolvedDragonfishFebruary 2016
SlotserThe arbitratiion that never wasOliver L of the UK had his £2,096 win voided by Slotser Casino for violating a rule which he says did not exist until after he won. The casino apparently lied to us about this case. Proprietary SoftwareFebruary 2016
JackpotlandA good switchJackpotland has reversed its decision and has now paid Per A of Sweden his $1507. MicroGamingFebruary 2016
888 LadiesA new, dirtier, twist on an already dirty trickUnbelievable! Now Cassava is sending promos to people who have self-excluded and then refusing to pay them. Proprietary SoftwareFebruary 2016
Limoplay CasinoNo longer doing business in the UKLeanne A wants to have the £770 she lost at Limoplay returned, but is she right? Perhaps the future will tell. Net EntertainmentFebruary 2016
Royal VegasHow many times can we say "avoid"?Christina C of Australia has a litany of complaints about Royal Vegas Casino and nothing can be done about them. MicroGamingFebruary 2016

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GAMBLING GRUMBLES is the free mediation service of The Gambling City network and can help you if:
1) You feel that you have been treated unfairly by an on-line casino.
2) You have not been paid your winnings
3) You have not received the bonus as it was offered to you
4) You have received bad service or incorrect information

GAMBLING GRUMBLES is the site to consult to see what experiences others have had.

Visit the reports before you open an account at a casino.
GAMBLING GRUMBLES will contact the casino once it receives a valid complaint.
Reputation is vital to the prosperity of a casino. Therefore, most casinos will cooperate with Gambling Grumbles investigations to avoid a negative report.

Whilst Gambling Grumbles cannot guarantee results, it does its best to resolve all disputes.
REQUIREMENTS OF THE PLAYER:
1) Gambling Grumbles requires that you have contacted the casino yourself at least once and either have waited two weeks for a reply or have received a negative answer.
2) You must tell us what the casino replied (or whether it ignored your complaint).
3) Different casinos have different rules, especially in regards to bonuses, and it is your responsibility to read what they have posted on their websites.
4) You are obliged to follow the posted terms and conditions of the bonus. If you meet the wagering requirement and other terms you should be paid.
REQUIREMENTS OF THE CASINO
1) It is the casino's responsibility to live up to the promise it has made.
2) If the player accepts a bonus offer, the casino is bound to the terms of the offer.
INVALID COMPLAINTS
If Gambling Grumbles feels that the complaint is invalid:

1) You will be informed and given the reason.
2) The casino will not be contacted.
UNACCEPTABLE BEHAVIOUR
Your claim will not be met if there is evidence of:

1) Opening multiple accounts
2) Use of false or misleading information
3) False claims or tampering with screen shots
4) Charging back losses
5) Other dishonest behaviour
SUCCESSFUL MEDIATION
It is Gambling Grumbles' experience that most complaints are the result of misunderstandings between the player and the casino and can be resolved through mediation. It is in these cases that Gambling Grumbles is most effective.
GAMBLING GRUMBLES’ POLICY
1) Commercial considerations in no way influence Gambling Grumbles in its dealings with a casino. A complaint against a large casino will be treated in the same way as a small casino.
2) Your full name will never be published on Gambling Grumbles (although you may be referred to you by your first name, last initial, and city) and -- whether the casino agrees with you or not -- a report will be placed on the Gambling Grumbles website so that others can determine for themselves if they want to play there.
SENDING A GRUMBLE
1) Register with Gambling Grumbles
2) Please click on the yellow submit button in the Top Text box on this page
3) Provide as much information as possible, including what attempts you have made to get the casino to settle problem
4) Supply the e-mail address you use for your casino account.
5) You might be asked for more details if Gambling Grumbles needs these before approaching the casino.
You will receive acknowledgement of receipt of your complaint and will be told whether and how Gambling Grumbles will proceed.
WHO ARE BEHIND GAMBLING GRUMBLES
GAMBLING GRUMBLES was operated by Gambling.com until the site was sold in December 2003.

It was the brainchild of Steve Russo who set up and ran Gambling Grumbles until handing over to Julie Sidwell. Steve is back and is again as mediator and manager at the new Gambling Grumbles.

Graeme Levin, the founder and operator of Gambling.com until it was sold in 2003, is the founder and owner of The Gambling City network and the new Gambling Grumbles. Graeme is highly respected in the industry and was a doyen of the Online Gambling Industry, being involved since 1996.

Both Steve and Graeme gamble and understand what's important to player and casino alike.
Useful Links: Gaming Industry Events | Online Casino City | Online Casino Slots
Quotes on Gambling
Poker exemplifies the worst aspects of capitalism that have made our country so great.
Walter Matthau, American Actor


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