Gambling Grumbles, Mediation and resolution of complaints and disputes with online casinos
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GAMBLING GRUMBLES is the free mediation service of The Gambling City network


Before you play at any casino, please read the Gambling Grumbles mediation reports.
How a casino deals with complaints and problems is an indication of how they might treat you.

Gambling Grumbles was established in 1998 and has a reputation for being the foremost online gambling mediation service for complaints with casinos. It is committed to ensuring honesty and fair play in the Online Gambling Industry.

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GAMBLING GRUMBLES REPORTS

All the Gambling Grumbles mediation reports are listed below.
You can order the listings by clicking on the appropriate column heading
Find Reports for a Casino:
Find reports for a Casino Group:
(Only casinos with reports appear)
To receive an email notifying you of any new reports that are posted please click on the watch graphic.
Search the Results:
 
Key to the Gambling Grumbles Reports Rating
Showing 1 to 30 of 503 results Page of 17
Play NowMediation OutcomeView ReportSummarySoftwareReport Date
WinBig21 CasinoWe owe you, but you pay usWinBig21 Casino owes Massimiliano T of Italy 1500 Euros but wants him to deposit 500 moreRivalAugust 2015
Bingo KnightsOut of the Hall of ShameThe player was paid -- years ago. Parlay EntertainmentAugust 2015
Bingo KnightsMystery Cleared UpBingo Knights has cleared up the mystery Parlay EntertainmentAugust 2015
Pamper CasinoA new inductee into our Hall of ShamePamper Casino hasn't sent Rui S of Portugal hs $735.35 in winnings or given him an explanationBetsoftAugust 2015
Tropicana Gold CasinoSending by courierTropicana Gold Casino will be sending Christine S of Alabama her money by courierTop GameAugust 2015
Ruby FortuneKeeping the moneyDrew S of Australia has been refused his $12,000 from Ruby Fortune Casino MicroGamingAugust 2015
SverigeAutomatenRefusing in secretAndrei M of Finland has been refused payment by Sverige Automaten -- and not given a reason Net EntertainmentAugust 2015
WinBig21 CasinoAnother Cyprus problemWin Big 21 has owed Doug B of Arizona $2000 for the past year. RivalAugust 2015
Spin CasinoThree card monte?Spin Casino is refusing to pay Keith B of the UK his £190 -- but you won't believe the reasonMicroGamingAugust 2015
Jackpot CityOne city you should avoidJackpot City is refusing to pay Daniel H of Australia his winnings. MicroGamingAugust 2015
Slots MagicFast, sensible, and fairSlots Magic Casino is giving both Melissa W of Australia and her boyfriend their bonusesSkill on NetAugust 2015
Sportsbook.com CasinoQuick payment after long delayOne week after we wrote to Sportsbook.com, Tim G of New York received his moneyBaddaMediaJuly 2015
iPlay8 CasinoA very late, but welcome, paymentAfter 9 months Markus L of Berlin, Germany, has been paid the $3316.50 he won in October at iPlay8Casino. BetTech GamingJuly 2015
Almighty Viking CasinoOne day fixAlmighty Vikings Casino has told Stuart R of Scotland he will get his £3528 Net EntertainmentJuly 2015
All SlotsNothing is good enoughAll Slots Casino keeps reversing the $3700 in withdrawals being made by Katie B of AustraliaMicroGamingJuly 2015
Fenix CasinoAgain, not payingFenix Casino has only paid about 25% of the money it owes Shneur H of the UK Net EntertainmentJuly 2015
Joyland Casino4 days is 5 weeks -- so farJoyland Casino owes Nicola D of England £6,922 but all she is getting is delaysPlaytechJuly 2015
Casino On NetAnother Cassava CheatCasino on Net cheated James D of England out of 3600 GBP by closing his account 2 minutes earlyAmayaJuly 2015
Energy CasinoIt changed the rulesEnergy Casino has agreed to pay Thomas S of Germany his 5538 Euros after changing its T&CsNovomaticJuly 2015
KingPlayer CasinoNo true explanation givenKingplayer is refusing to pay Hugo J of Portugal the 25,000 EUR he won, but is giving no real explanationMicroGamingJuly 2015
138.com CasinoInto our Hall of Shame138.com won't pay Kevln M of the UK his 23,000 GBP nor give any specific reason AmayaJuly 2015
Casino ClubReally no disputeLaura L of Germany violated Casino Club's T&Cs and is out 25300 Euros as a resultGTECH G2July 2015
Smart Live CasinoThe smartest thing is to stay away from itH Barr of the UK made the mistake of playing at Smart Live Gaming and it cost him 3150 GBP Net EntertainmentJune 2015
Casino AdrenalineBoth erred but only the player will loseAfter mistakes by both the player and the casino, Casino Adrenaline is refusing to pay Teemu K of Finland his 400 EurosNet EntertainmentJune 2015
Super CasinoDoes it want too much?Laetitia B of the UK feels that Super Casino is demanding too much information before paying herPlaytechJune 2015
Fenix CasinoNot paying the instalmentsFenix Casino is violating its promise to pay Himawtee A of Mauritius the 52,000 Euros it owes herNet EntertainmentJune 2015
Sunset SlotsHas the sun set on paying?Sunset Slots is giving Joao A of Portugal a bonus, but not his moneyTop GameJune 2015
EypoBet CasinoDon't delay in taking your moneyEypoBet took 20% of a player's balance because he did not withdraw it for two monthsMicroGamingJune 2015
Smart Live CasinoUp to its old tricksSmart Live Casino has confiscated 3995 GBP for bonus abuse from a player who played without a bonus Net EntertainmentJune 2015
Golden Lady CasinoProblem SolvedThe problem has been solved but the casino is still in our Hall of Shame RivalJune 2015

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GAMBLING GRUMBLES is the free mediation service of The Gambling City network and can help you if:
1) You feel that you have been treated unfairly by an on-line casino.
2) You have not been paid your winnings
3) You have not received the bonus as it was offered to you
4) You have received bad service or incorrect information

GAMBLING GRUMBLES is the site to consult to see what experiences others have had.

Visit the reports before you open an account at a casino.
GAMBLING GRUMBLES will contact the casino once it receives a valid complaint.
Reputation is vital to the prosperity of a casino. Therefore, most casinos will cooperate with Gambling Grumbles investigations to avoid a negative report.

Whilst Gambling Grumbles cannot guarantee results, it does its best to resolve all disputes.
REQUIREMENTS OF THE PLAYER:
1) Gambling Grumbles requires that you have contacted the casino yourself at least once and either have waited two weeks for a reply or have received a negative answer.
2) You must tell us what the casino replied (or whether it ignored your complaint).
3) Different casinos have different rules, especially in regards to bonuses, and it is your responsibility to read what they have posted on their websites.
4) You are obliged to follow the posted terms and conditions of the bonus. If you meet the wagering requirement and other terms you should be paid.
REQUIREMENTS OF THE CASINO
1) It is the casino's responsibility to live up to the promise it has made.
2) If the player accepts a bonus offer, the casino is bound to the terms of the offer.
INVALID COMPLAINTS
If Gambling Grumbles feels that the complaint is invalid:

1) You will be informed and given the reason.
2) The casino will not be contacted.
UNACCEPTABLE BEHAVIOUR
Your claim will not be met if there is evidence of:

1) Opening multiple accounts
2) Use of false or misleading information
3) False claims or tampering with screen shots
4) Charging back losses
5) Other dishonest behaviour
SUCCESSFUL MEDIATION
It is Gambling Grumbles' experience that most complaints are the result of misunderstandings between the player and the casino and can be resolved through mediation. It is in these cases that Gambling Grumbles is most effective.
GAMBLING GRUMBLES’ POLICY
1) Commercial considerations in no way influence Gambling Grumbles in its dealings with a casino. A complaint against a large casino will be treated in the same way as a small casino.
2) Your full name will never be published on Gambling Grumbles (although you may be referred to you by your first name, last initial, and city) and -- whether the casino agrees with you or not -- a report will be placed on the Gambling Grumbles website so that others can determine for themselves if they want to play there.
SENDING A GRUMBLE
1) Register with Gambling Grumbles
2) Please click on the yellow submit button in the Top Text box on this page
3) Provide as much information as possible, including what attempts you have made to get the casino to settle problem
4) Supply the e-mail address you use for your casino account.
5) You might be asked for more details if Gambling Grumbles needs these before approaching the casino.
You will receive acknowledgement of receipt of your complaint and will be told whether and how Gambling Grumbles will proceed.
WHO ARE BEHIND GAMBLING GRUMBLES
GAMBLING GRUMBLES was operated by Gambling.com until the site was sold in December 2003.

It was the brainchild of Steve Russo who set up and ran Gambling Grumbles until handing over to Julie Sidwell. Steve is back and is again as mediator and manager at the new Gambling Grumbles.

Graeme Levin, the founder and operator of Gambling.com until it was sold in 2003, is the founder and owner of The Gambling City network and the new Gambling Grumbles. Graeme is highly respected in the industry and was a doyen of the Online Gambling Industry, being involved since 1996.

Both Steve and Graeme gamble and understand what's important to player and casino alike.
Useful Links: Gaming Industry Events | Online Casino City | Online Casino Slots
Quotes on Gambling
Wine loved I deeply, dice dearly.
Edgar, Betrayed Son of Gloucester in King Lear


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