Gambling Grumbles, Mediation and resolution of complaints and disputes with online casinos
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GAMBLING GRUMBLES is the free mediation service of The Gambling City network


Gambling Grumbles is committed to ensuring honesty and fair play in the Online Gambling Industry. It was established in 1998 and has a reputation for being the foremost online gambling mediation service for complaints with casinos. Before you play at any casino, please read the mediation reports on casino complaints that might already be published on that casino. How a casino deals with complaints and problems is an indication of how they might treat you.

Gambling Grumbles, a site in the Gambling City Network, conducts mediations totally independently of Gambling City and of any commercial considerations. The Gambling City Network takes the mediation results into account in deciding on the relative exposure for casinos.

GAMBLING GRUMBLES REPORTS

All the Gambling Grumbles mediation reports are listed below.
You can order the listings by clicking on the appropriate column heading
Search for Casino Reports:
To receive an email notifying you of any new reports that are posted please click on the watch graphic.
Key to the Gambling Grumbles Reports Rating
Page of 11
Play NowMediation OutcomeView ReportSummarySoftwareReport Date
Red Flush CasinoIt should be flushing out of embarrassmentRed Flush Casino took back the £650 it had paid Philip B of England and then locked his account which had £900 in it. MicroGamingApril 2014
Futuriti CasinoOut of cash?Futuriti Casino owes Alan L of Toronto, Canada, 7500 Euros but is willing to pay only 100 per month. MicroGamingApril 2014
Cyber Club CasinoDemanding a passportCyber Club casino is demanding that Monalisa W of Germany send her actual passport before it will pay her. MicroGamingApril 2014
Crazy Vegas CasinoToo many involvedThis is one dispute which we are backing out ofMicroGamingApril 2014
Bubble Bonus BingoA change of mindBubble Bingo Bonus changed its mind and will be paying Liam W of Birmingham UK his 2800 GBP DragonfishApril 2014
Classy Coin CasinoCommon sense could solve this problemJohn H of Wisconsin can't withdraw his money from Classy Coin Casino because of a bureaucratic problem. RTG Real Time GamingMarch 2014
Classy Coin CasinoNot very classyCoin Casino is keeping $11615 belonging to Isabelle S of Germany and won't even tell her whyRTG Real Time GamingMarch 2014
Jackpot CityAnother confiscationJackpot City is keeping the £940 won by Olivia S of England, but not giving any reason why. MicroGamingMarch 2014
Jackpot JungleA sticky situationIs Jackpot Jungle's offer to James G of California a fair one? RTG Real Time GamingMarch 2014
Amber Casino ClubCan't pay a winnerBrian H of Glasgow, UK, has been owed 4861 GBP by Amber Casino & Club for over two 2 months but has received only excusesMicroGamingMarch 2014
Jackpot247Quick serviceJackpot247 paid Jonathan B of England his £3098 a few days after we wrote to itPlaytechMarch 2014
Casino PlexA mystery wrapped in an enigmaDid Arik Z of London, UK, ever get his money from Casino Plex? PlaytechMarch 2014
Cherry CasinoIs it right not to pay?Juan A of La Romana, Dominican Republic, is not being paid his 3100 Euros by Cherry Casino because of a dispute over the status of his Skrill account. Net EntertainmentMarch 2014
Royal VegasKeeping money after verifying accountTory G of Adelaide, Australia, is the latest victim of Royal Vegas Casino: to the tune of $8000. MicroGamingMarch 2014
Play2Win CasinoPaid at lastJose T of Sevilla, Spain, received his 2000 Euros from Play2Win, but no explanation for the delay. RivalMarch 2014
Gaming ClubConfiscating money without any reason.Gaming Club has confiscated 2000 GBP from Rebecca S of Halifax, Canada, without giving any reason at allMicroGamingMarch 2014
Casino PlexHas now paidIt took a year but Casino Plex has paid Tara B of London, UK, her 4300 GBP PlaytechFebruary 2014
Club Gold CasinoYou have to obey the T&CsClub Gold Casino is refusing to pay Carla P of Italy her 5084 Euros in winnings because she played slots which could be progressive -- but not in the progressive mode PlaytechFebruary 2014
Club Gold CasinoMultiple accounts but no bonus?Club Gold Casino is not paying Judith S of Berlin, Germany, 1884.82 Euro which she wonPlaytechFebruary 2014
Casino PlexThe money is waitingJitzchok B of London, UK, has received his 11383 GBP from Casino Plex but we have to wonder if he was not responsible for the year's delay. PlaytechFebruary 2014
Casino PlexIn the end all is wellBad communications, good ending for Oleksandr K of Toronto, Canada PlaytechFebruary 2014
Omni CasinoMystery solved: The banker did it!The money was in the bank, but the bank didn't know it. PlaytechFebruary 2014
WinTrillionsWin, not collectYuxing L of Singapore is out 5400 Euros for violating Win Trillions Casino's unpublished rulesProprietary SoftwareFebruary 2014
Butlers BingoThe butlers serve only themselvesDaniella E of Essex, UK, says that Butlers Bingo is keeping £6000 of her money after changing its rulesMicroGamingFebruary 2014
Titan CasinoWilling to pay 7.6% of what it owesDaria M of London, UK, is being refused 12990 GBP by Titan Casino -- which offered her 1000 GBP to drop her complaint. PlaytechJanuary 2014
18Bet CasinoDoing the right thingAfter a phone call and a photo ID, 18Bet is allowing Dorian S of Germany to withdraw her 1701 Euros. MicroGamingJanuary 2014
Vegas RedConfirming its spot in our Hall of ShameVegas Red Casino is refusing to pay Sieglinde E of Germany the remaining 14,000 Euros it owes her, saying only that it does not like her betting strategy. PlaytechJanuary 2014
NetBet CasinoA very happy changeDeborah F of Montreal, Canada, is being paid her 2570 CADiSoftBetJanuary 2014
Luxury CasinoWhy won't it pay?Luxury Casino is refusing to pay Rose M of the UK her £12,875 winnings but the reason is not quite clearMicroGamingJanuary 2014
Betsafe CasinoNot safe to bet thereBetSafe is not paying Diana A of Munich, Germany, her 1144 Euros because she can't remember the name of the slots she played. Net EntertainmentDecember 2013
Royal VegasConfiscating money againRoyal Vegas Casino is not paying Kuai S of Canada the $6000 it owes him. MicroGamingDecember 2013
Lucky 31 CasinoAgreement or notWas there an agreement between Lucky 31 Casino and Cosmin G of Romania? MicroGamingDecember 2013
PlayHippoGambling Grumbles is eating crowAs it turned out, Play Hippo handled this correctly. BetsoftDecember 2013
Glossy BingoNow in the Hall of ShameDespite repeated promises, Glossy Bingo still has not paid Mikola P of the Ukraine her $4050. MicroGamingDecember 2013
Exclusive CasinoYep, these are really its T&CsDo you think this casino's T&Cs are fair and/or sensible? RTG Real Time GamingDecember 2013

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GAMBLING GRUMBLES is the free mediation service of The Gambling City network and can help you if:
1) You feel that you have been treated unfairly by an on-line casino.
2) You have not been paid your winnings
3) You have not received the bonus as it was offered to you
4) You have received bad service or incorrect information

GAMBLING GRUMBLES is the site to consult to see what experiences others have had.

Visit the reports before you open an account at a casino.
GAMBLING GRUMBLES will contact the casino once it receives a valid complaint.
Reputation is vital to the prosperity of a casino. Therefore, most casinos will cooperate with Gambling Grumbles investigations to avoid a negative report.

Whilst Gambling Grumbles cannot guarantee results, it does its best to resolve all disputes.
REQUIREMENTS OF THE PLAYER:
1) Gambling Grumbles requires that you have contacted the casino yourself at least once and either have waited two weeks for a reply or have received a negative answer.
2) You must tell us what the casino replied (or whether it ignored your complaint).
3) Different casinos have different rules, especially in regards to bonuses, and it is your responsibility to read what they have posted on their websites.
4) You are obliged to follow the posted terms and conditions of the bonus. If you meet the wagering requirement and other terms you should be paid.
REQUIREMENTS OF THE CASINO
1) It is the casino's responsibility to live up to the promise it has made.
2) If the player accepts a bonus offer, the casino is bound to the terms of the offer.
INVALID COMPLAINTS
If Gambling Grumbles feels that the complaint is invalid:

1) You will be informed and given the reason.
2) The casino will not be contacted.
UNACCEPTABLE BEHAVIOUR
Your claim will not be met if there is evidence of:

1) Opening multiple accounts
2) Use of false or misleading information
3) False claims or tampering with screen shots
4) Charging back losses
5) Other dishonest behaviour
SUCCESSFUL MEDIATION
It is Gambling Grumbles' experience that most complaints are the result of misunderstandings between the player and the casino and can be resolved through mediation. It is in these cases that Gambling Grumbles is most effective.
GAMBLING GRUMBLES’ POLICY
1) Commercial considerations in no way influence Gambling Grumbles in its dealings with a casino. A complaint against a large casino will be treated in the same way as a small casino.
2) Your full name will never be published on Gambling Grumbles (although you may be referred to you by your first name, last initial, and city) and -- whether the casino agrees with you or not -- a report will be placed on the Gambling Grumbles website so that others can determine for themselves if they want to play there.
SENDING A GRUMBLE
1) Register with Gambling Grumbles
2) Please send an email message to report the details of your Grumble.
3) Provide as much information as possible, including what attempts you have made to get the casino to settle problem
4) Supply the e-mail address you use for your casino account.
5) You might be asked for more details if Gambling Grumbles needs these before approaching the casino.
You will receive acknowledgement of receipt of your complaint and will be told whether and how Gambling Grumbles will proceed.
WHO ARE BEHIND GAMBLING GRUMBLES
GAMBLING GRUMBLES was operated by Gambling.com until the site was sold in December 2003.

It was the brainchild of Steve Russo who set up and ran Gambling Grumbles until handing over to Julie Sidwell. Steve is back and is again as mediator and manager at the new Gambling Grumbles.

Graeme Levin, the founder and operator of Gambling.com until it was sold in 2003, is the founder and owner of The Gambling City network and the new Gambling Grumbles. Graeme is highly respected in the industry and was a doyen of the Online Gambling Industry, being involved since 1996.

Both Steve and Graeme gamble and understand what's important to player and casino alike.
Useful Links: Gaming Industry Events | Online Casino City | Online Casino Slots
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