Gambling Grumbles, Mediation and resolution of complaints and disputes with online casinos
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GAMBLING GRUMBLES is the free mediation service of The Gambling City network


Before you play at any casino, please read the Gambling Grumbles mediation reports.
How a casino deals with complaints and problems is an indication of how they might treat you.

Gambling Grumbles was established in 1998 and has a reputation for being the foremost online gambling mediation service for complaints with casinos. It is committed to ensuring honesty and fair play in the Online Gambling Industry.

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GAMBLING GRUMBLES REPORTS

All the Gambling Grumbles mediation reports are listed below.
You can order the listings by clicking on the appropriate column heading
Find Reports for a Casino:
To receive an email notifying you of any new reports that are posted please click on the watch graphic.
Search the Results:
 
Key to the Gambling Grumbles Reports Rating
Showing 1 to 30 of 447 results Page of 15
Play NowMediation OutcomeView ReportSummarySoftwareReport Date
Golden Cherry CasinoWhat happened?Golden Cherry is not saying why it won't pay Jeremiah C of the UK his 12,000 GBPRivalMarch 2015
Crazy Vegas CasinoWe're not happy to agree with itCrazy Vegas will not pay Dean M of Australia because he was banned from its groupMicroGamingMarch 2015
Casino Royal ClubA dangerous websiteJust looking at the Casino Royal Club site is dangerous.RivalMarch 2015
Always Cool CasinoNot always coolRui S of Portugal has been owed $802.76 by Always Cool since December BetsoftFebruary 2015
InterCasinoIt changed its mind and paidIntercasino has paid from Neil J of England his £11496.42NovomaticFebruary 2015
Lock CasinoIt can't pay $630For more than a year, Lock Casino has been promising Kim B of Denmark the $630 it owes him. RTG Real Time GamingFebruary 2015
Bet HardCollecting is harder than bettingChun W of Canada has been waiting since May for the 4212.89 Euro that Bet Hard Casino owes him. Net EntertainmentFebruary 2015
SlotobankIt paid, we thinkAfter 2 months, Anne M of England has been paid at least most of the money that she won at Slotobank. BetsoftFebruary 2015
Casino AtlantaRegister correctlyMalin B of Sweden will not get the 10790 Euros she won at Casino Atlanta because she didn't register correctly. NovomaticFebruary 2015
Sin City CasinoIf you can't pay, don't betSin City Casino cannot pay winners but is still accepting deposits and bets ORYX GamingFebruary 2015
Pamper CasinoPampering just itselfPamper Casino doesn't deny that it owes Harry C of Pennsylvania $1200 -- it just doesn't pay him. BetsoftFebruary 2015
Lucky Red CasinoWrong numberThe wrong phone number is keeping Tom B of Germany from collecting the $2300 he won at Lucky Red Casino. RTG Real Time GamingFebruary 2015
7SultansWhy won't it pay?7 Sultans is refusing to pay Florian F of Germany and will not tell him whyMicroGamingFebruary 2015
Grand Fortune CasinoA quick responseIn 48 hours, Grand Fortune agreed to send Kerriam M of Georgia (USA) his money.RTG Real Time GamingJanuary 2015
Raging Bull CasinoAre you in a negative database?The problem was fixed quickly, but there is a warning in it for others. RTG Real Time GamingJanuary 2015
Casino SiegerAre suspicions enough?Casino Sieger is refusing to pay because of "suspicions". Net EntertainmentJanuary 2015
Ladbrokes CasinoWe have to believe themThe casino may be right, but the industry is wrongPlaytechJanuary 2015
Dream Bingo CAWe can't get through to itWe can't reach Dream Bingo about the 2652 Euros Fabian D Holland believes is owed himMicroGamingJanuary 2015
Gorilla CasinoNo payment, no reasonGorilla Casino owes Stipe P of Zagreb, Croatia, €1550 and an explanation.BetsoftJanuary 2015
Crazy Luck CasinoStay away!Once again, Crazy Luck is not paying. RivalJanuary 2015
Platin CasinoKeeping both winnings and depositsPlatin Casino owes Emily J of the UK €3,400 since AugustMerkur GamingJanuary 2015
EypoBet CasinoEnforcing a rule which does not existEypobet is refusing to pay Lesner L of the Dominican Republic 2000 Euros because he switched games. MicroGamingJanuary 2015
InterCasinoRead the rules for each bonusJuan A of the Dominican Republic is not getting his 5000 Euros in winnings because he failed to read the specific bonus rules. NovomaticDecember 2014
WinBig21 CasinoA problematic payerOnce again, William F of Texas is having problems getting paid by Win Big 21 Casino RivalDecember 2014
Crazy Luck CasinoMañanaCrazy Luck Casino has repeatedly told William F of Texas he will be paid "tomorrow".RivalDecember 2014
Grand Parker CasinoA half year security check?Grand Parker is not paying Jake C of the UK and only giving him a vague reason.RTG Real Time GamingDecember 2014
Loco Panda CasinoKeeping the moneyJake C of the UK has only been paid $1000 of the $2170 in his account at the Loco PandaRTG Real Time GamingDecember 2014
Ruby Royal CasinoThe $500 had been played and lostRuby Royal Casino cleared up the misunderstanding.RivalDecember 2014
Classy Coin CasinoWill tell in 3 monthsClassy Coin paid Jack A of Canada his $1128 but it took four months to do so. RTG Real Time GamingDecember 2014
Grande Vegas CasinoIt changes rules without notification Grande Vegas Casino changed a rule and is refusing to pay Thomas H of New York his $500. RTG Real Time GamingDecember 2014

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GAMBLING GRUMBLES is the free mediation service of The Gambling City network and can help you if:
1) You feel that you have been treated unfairly by an on-line casino.
2) You have not been paid your winnings
3) You have not received the bonus as it was offered to you
4) You have received bad service or incorrect information

GAMBLING GRUMBLES is the site to consult to see what experiences others have had.

Visit the reports before you open an account at a casino.
GAMBLING GRUMBLES will contact the casino once it receives a valid complaint.
Reputation is vital to the prosperity of a casino. Therefore, most casinos will cooperate with Gambling Grumbles investigations to avoid a negative report.

Whilst Gambling Grumbles cannot guarantee results, it does its best to resolve all disputes.
REQUIREMENTS OF THE PLAYER:
1) Gambling Grumbles requires that you have contacted the casino yourself at least once and either have waited two weeks for a reply or have received a negative answer.
2) You must tell us what the casino replied (or whether it ignored your complaint).
3) Different casinos have different rules, especially in regards to bonuses, and it is your responsibility to read what they have posted on their websites.
4) You are obliged to follow the posted terms and conditions of the bonus. If you meet the wagering requirement and other terms you should be paid.
REQUIREMENTS OF THE CASINO
1) It is the casino's responsibility to live up to the promise it has made.
2) If the player accepts a bonus offer, the casino is bound to the terms of the offer.
INVALID COMPLAINTS
If Gambling Grumbles feels that the complaint is invalid:

1) You will be informed and given the reason.
2) The casino will not be contacted.
UNACCEPTABLE BEHAVIOUR
Your claim will not be met if there is evidence of:

1) Opening multiple accounts
2) Use of false or misleading information
3) False claims or tampering with screen shots
4) Charging back losses
5) Other dishonest behaviour
SUCCESSFUL MEDIATION
It is Gambling Grumbles' experience that most complaints are the result of misunderstandings between the player and the casino and can be resolved through mediation. It is in these cases that Gambling Grumbles is most effective.
GAMBLING GRUMBLES’ POLICY
1) Commercial considerations in no way influence Gambling Grumbles in its dealings with a casino. A complaint against a large casino will be treated in the same way as a small casino.
2) Your full name will never be published on Gambling Grumbles (although you may be referred to you by your first name, last initial, and city) and -- whether the casino agrees with you or not -- a report will be placed on the Gambling Grumbles website so that others can determine for themselves if they want to play there.
SENDING A GRUMBLE
1) Register with Gambling Grumbles
2) Please click on the yellow submit button in the Top Text box on this page
3) Provide as much information as possible, including what attempts you have made to get the casino to settle problem
4) Supply the e-mail address you use for your casino account.
5) You might be asked for more details if Gambling Grumbles needs these before approaching the casino.
You will receive acknowledgement of receipt of your complaint and will be told whether and how Gambling Grumbles will proceed.
WHO ARE BEHIND GAMBLING GRUMBLES
GAMBLING GRUMBLES was operated by Gambling.com until the site was sold in December 2003.

It was the brainchild of Steve Russo who set up and ran Gambling Grumbles until handing over to Julie Sidwell. Steve is back and is again as mediator and manager at the new Gambling Grumbles.

Graeme Levin, the founder and operator of Gambling.com until it was sold in 2003, is the founder and owner of The Gambling City network and the new Gambling Grumbles. Graeme is highly respected in the industry and was a doyen of the Online Gambling Industry, being involved since 1996.

Both Steve and Graeme gamble and understand what's important to player and casino alike.
Useful Links: Gaming Industry Events | Online Casino City | Online Casino Slots
Quotes on Gambling
The world is the house of the strong. I shall not know until the end what I have lost or won in this place, in this vast gambling den where I have spent more than sixty years, dice box in hand, shaking the dice.
Denis Diderot, French Philosopher, Art Critic, and Writer


    eCOGRA
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© Gambling City Network 2015
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