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If they truly wanted to be accurate, they would have named this "Casino Inaction".
It is refusing to pay Marius P of Iasi, Romania, because it told him they do not like the way he plays nor did it respond to Gambling Grumbles' inquiry.
In short, the only action at Casino Action is keeping Marius' money into its own bank account.
On March 21, Marius deposited 4000 Euros in his casino account as a result of being sent an offer of a 25% bonus. The bonus was credited immediately and Marius was off to what he considered a good start.
Marius told Gambling Grumbles that he met all of the bonus' requirements, including playing it 30 times and not making any bets that were larger than 25% of the bonus.
"Given these rules and the large amount of wagering required for such a large bonus I chose to play Texas Hold'em Bonus, at 5 EUR ante, giving me a 25 EUR total bet. I have also played a negligible amount of Classic Blackjack," he said.
Finally, having 6220 EUR in his account, he went to cash out. He was asked for documents verifying his ID, he sent them, and he was notified "that my account has been successfully verified and that I should receive my winnings shortly."
When it didn't arrive, he spoke with Customer Support via Live Chat and was told to write to the casino's Risk Management for a "routine check". About 12 days later he picked up his telephone and called Risk Management.
"During a 20-30 min. conversation," he told us, "I am being accused of: 1) playing the bonus in an abusive way, trying to squeeze it out while meeting the wagering requirements. The person I've spoken to mentioned at one time 'we don't like the way you played'.
"2) being part of a fraud group, based on the fact that I share the same betting patterns with others."
The casino returned his deposit but kept the 1000 Euro bonus and Marius' 1200 Euros in winnings.
"They presume that I am part of a fraud group based on the way I played with the bonus. It is true that given a set of bonus rules, there are ways of playing with a bonus which are more advantageous than others, and a lot of players know this," Marius said. "However, similar gameplay is not proof of fraudulent activity."
As noted above, Casino Action did not reply when Gambling Grumbles wrote to it about this. Perhaps it thinks that if it ignores our inquiry, we will forget about Marius' complaint -- and not warn others who are thinking of playing there.
If that is the case, it is very much mistaken.
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