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Casino Creed
A lie and then a disappearing trick
by Steve Russo
February 2012
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Note: The below report, which is being shown here as originally
written, was headed by a "Big Smile" symbol, indicating excellent
cooperation from the casino. What we did not know at the time is
that the casino was lying when it promised to pay the player and,
soon afterwards, not only ignored all e-mails but may well have gone
out of business.
After a week of its website stating that it was closed for
"maintenance" it reappeared February 16 -- and at least some players
received e-mails saying that it was under new management and that
outstanding withdrawals would be paid in two weeks.
The e-mails we send to casinos are generally answered by someone in Customer Service, and sometimes by its manager, but in the case of Casino Creed it went right to the top -- and the problem was solved right away.
Cassandra M, of Tonala, Mexico, had written to us saying that she had played and won but was only able to get part of her winnings.
"I won there playing Roulette 4600 EURO. I made 300 deposit and got 300 bonus" she told us.
"Since I won there they paid only 800 EURO and even that after many emails which part of them I haven't got reply and they give me extremely hard time to get my winnings.
"I won on December 10th 2011 and since then I was able to get only 800 to my NETeller.
"They offered to pay faster to my bank, I said I wish to keep my privacy with my bank but I told them that if they wish they can send a small amount just for verification and the rest to the NETeller.
"They said NETeller is ok but it would take longer, but how much longer, I feel they just want to pay me very slow and I am a bit concerned".
When we asked the casino about it, we received a reply from Michael, who is director of CBN Gaming, one of the shareholders in Casino Creed.
"Firstly, I can only apologise for what appears to have been very poor communication on the part of the casino on this occasion", he said.
"The delay in her payment has been due to the difficulty casinocreed has had in enhanced fraudulent activity resulting in the reserves in their Neteller and Paypoint accounts being raised substantially.
"The above was why Cassandra was asked for her personal account details as the casino could have made a deposit direct to her bank account much more easily.
"It seems Cassandra is uncomfortable with a direct payment to her account but if this is possible I can ensure a payment is made immediately.
"If not there will be a delay until next week until the Paypoint/Neteller issue is fully resolved and the funds can be released from our Neteller account".
"Once again," he finished, "I apologise on behalf of Casinocreed for the delay".
Cassandra seems very satisfied with that reply:
"I prefer NETeller," she said. "I have been waiting for months already so next week is fine."
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