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Philip E. of Stadthagen, Germany, had a long, bumpy, ride to the bank with his $1960 withdrawal from the Gamblers Palace but is a happy man today -- he was finally able to get it there.
Steve's trip began 10 weeks ago, when he first asked for the $1900 which was then in his Gamblers Palace account ($500 from his deposit, $500 in a bonus, and $900 in winnings).
"Gamblers Palace told me various time frames in which the payment would be made," Philip said. "First it was 3-5 business days, then 5-7 business days, then up to 10 business days."
Moreover, he was told that he had not met his minimum betting requirements for the bonus. He had to play $30,000 but "they told me was that I still had to wager USD 333 ... I always bet USD 10, so USD 333 is a strange number; and I even wagered about 1000 more than I had to). However, I didn't want to argue so I wagered the additional USD 333 and brought my account to USD 2000."
He was then told that he would be paid on 17 Nov, but when that didn't happen he contacted Gambling Grumbles for help.
The first reply from Jay, at Gamblers Palace, was not very encouraging. Jay told us that Philip "went over it with out staff on 11/02/09. He and a few others from STADTHAGEN, DE are very aware of our rules. Using a forum like yours in an effort to force us into paying out meeting a rollover requirement will NEVER work.
"He's just another bonus hunter from DE. We have rules in place to prevent people like him from manipulating our bonus programs."
How much more did Philip have to play? Jay would not answer that question -- not to Philip and not to Gambling Grumbles. Finally, we posted a report which was not, to say the least, very flattering to Gamblers Palace.
After it went up, we heard from someone else at the casino -- Glen.
Philip, he told us, "still has about 8k to go but I am willing to settle for 4k. It won’t be a problem for him based on his knowledge of the game. He’s pretty good and that’s ok with us."
Moreover, Glen said that "For the record I don’t consider Philip to be a bonus hunter, he just shopped a bonus, gave us a $10 average bet on blackjack, we can't ask for anything more from a player but just to complete his rollover. Fair play for fair pay is what I am about."
Philip said he didn't believe that he still had that much to play, but agreed to do so. He only lost $40, asked for his $1960, and believing that the dispute had been solved, Gambling Grumbles took down the first report and replaced it with one which was much more positive for Gamblers Palace.
It seems, however, that we were premature. Gamblers Palace still would not pay him.
On 22 December, Jay wrote to Philip telling him that Gamblers Palace "wont be able to process it this week because the banks shut down today for the holidays."
Gambling Grumbles wrote back, pointing out that Philip doesn't want to be paid by bank, but by Moneybookers, which was not shut down.
This apparently infuriated Jay. He replied:
"Philip just send us in the info. We are requireing that all moneybookers and neteller depositor send in a valid copy of his ID and current utility bill. We are doing a full audit due to the amount of identity theft that is going on industry wide. All these players are using moneybookers and neteller and we are working with both payment processors to weed out these scammers. I'm not saying Philip is a scammer at all but we are auditing his account as we speak. I put his payment on the top of the list to go out tomorrow but will now conduct a full audit based on his actions, he was very aware of what we are doing and he said he didn't have a problem with it, now his actions lead me to be suspicious, it's in line with a group of affiliate scammers we just discovered based out of Germany. Neteller and Moneybookers gave us a list of 30 known fruad players who stealing identitys and setting up muliple accounts in an effort to defraud the payment processors and the sportsbooks. This is a real problem going on and everyone who uses those 2 methods of deposits will be audited."
As Philip had sent those documents back in November, and Gamblers Palace sent him an e-mail at the time confirming receipt, Gambling Grumbles once again took down the report and put up a third version -- which was the one least favorable to Gamblers Palace.
We told both Philip and Gamblers Palace that report would remain up until such time as Philip was paid in full or Gamblers Palace provided us with some evidence that Philip really was trying to cheat the casino.
Then, they sent him $500 (his original deposit). He was not satisfied and neither was Gambling Grumbles. Gamblers Palace then sent a second $500. Finally, today, 13 January, Philip sent us this very happy e-mail:
"I still cannot believe it, but last night I received the final payment from GP.
"So they really paid me everything (apart from withdrawal fees not mentioned on the website, but I don't care any more).
"Thanks for all!"
Of course, this meant that we had to take down the third report and write this new (and final) version -- but for a happy ending like this one, it was our pleasure.
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