|
Don't let my boss know this, but handling a dispute with Sportsbook.com isn't really work.
Don't believe it? Then you certainly won't believe this: 11 hours and 17 minutes after we wrote to Sportsbook about Vin K's grumble, his withdrawal was not only approved but he had written to us saying that he had already been paid.
"I received the money from Sportsbook.com in my account today, wow," the Silver Springs, Maryland, resident told us. "You get very good results.. Thanks to you and GamblingGrumbles.com My appreciation for your time and effort. I received the money from Sportsbook.com in my account today, wow! You get very good results..Thanks to you and GamblingGrumbles.com."
Well, no. Gambling Grumbles doesn't deserve the thanks. William, a customer service rep who really believes that "customer service" is what his job is all about, deserves it.
This was the second time that we have received a grumble about Sportsbook.com. That is not surprising and means little. Any business is going to have some problems or make mistakes and the bigger the business the more often it will happen. I doubt that the average Mom and Pop store makes as many mistakes in a decade as Wal-Mart does in a day -- it is simply a matter of the odds.
What matters to Gambling Grumbles is how the business handles problems and in both cases Sportsbook.com, and William in particular, did so quickly, professionally, and without trying to put all or part of the blame on the player.
Vin wrote to us on 2 February, saying that "I am not getting paid from Sportsbook.com. They owe $1300 in my account for which I placed a withdrawal transfer. On 1/17/10 I was given the all clear (they needed ID and forms via fax which I had submitted earlier).
"I was told it will take 7-10 business days. "Once the 10th business day passed, there was no money in my account".
What was Sportsbook.com's side of the story? Surprisingly, identical to Vin's.
"As you may be aware, the gambling industry needs to rely on third parties to send withdrawals to their customers," William told us. "One of our processors, specifically the one in charge of crediting Mr. K_______'s wire to his banking account, reported a delay in this particular batch.
"This is truly an inconvenience for the customers that are affected and believe me that this is also an uncomfortable situation for us as well. Since we noticed that this was happening we have not rested in contacting the third party processor for an update on this situation; and I personally believe very close to have a clear update pretty soon."
"Pretty soon" was no exaggeration. As I mentioned earlier, it was under 12 hours between our writing to Sportsbook.com and Vin letting us know that he had gotten the money.
Then, just to add a touch of class, William threw in a sweetener:
"We credited his account with a $25.00 free play for the inconvenience of his funds being posted a couple of days later than advertised," he told us.
As I said, don't let my boss know about this. Many of the grumbles we receive require long negotiations with the casinos and he pays me accordingly. I don't want him to know that Sportsbook.com is any different. Let's just keep it our secret.
Please click here to post your comments at BestGamblingForums.com
|