Why? The first time a grumble came in Aztec promised us to pay the player. It did not keep its word. The second time we contacted them (about a different player) it completely ignored our e-mail.
Until such time (if ever) that Aztec decides to act in a responsible manner, there is no point in wasting time writing to them. Yes, we will accept grumbles from players, but instead of contacting the casino as we usually do, we will simply publish the complaint and then notify Aztec that it can read it here.
Freda told us that "I deposited at Aztecasino.com a few times but never won a cash out, so I claimed a $15 free chip and requested a $100 cash out (the max with this bonus) on Jan. 21, 2011. The casino put the money back in my acct. because they said they had not received documents, so I sent them again and they were received and I request a withdrawal again on Jan. 26, 2011.
"Live help kept assuring me I would get my withdrawal, and a few days later Ben sent me an email requesting 2 utility bills showing my address, so I sent and still nothing. I emailed Ben and Finance several times with no response received from either, then I went back to live help and now they wont respond and all the phone numbers on their site are bogus.
"Out of frustration I uninstalled the casino and now they have it so I cannot download the casino anymore. Can anyone help, Please?"
As I said earlier, the answer to Freda's question is no, apparently no one can help.
All we can do right now is warn anyone reading this not to play at Aztec -- if they do, they are on their own. View other Gambling Grumbles reports on Aztec Casino: Does it mean it this time? Payments have disappeared