BetDNA: In the end, it worked out well

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Gambling Grumbles Report

BetDNA

In the end, it worked out well

by Steve Russo
October 2014

The below report originally appeared with a Skull & Crossbones symbol. Since then, we have received the following e-mail from the player:

"I'm very happy to update that Steve Woods has managed to pay me my winnings and even granted me a small bonuses in casino and sports book. Though it took some time since publishing the case in Gambling Grumbles (let alone from my initial payment request date), Steve Woods was indeed cooperative in finding a mutually beneficial ways to transfer me the funds - BetDNA seems to REALLY have a problem with limits on transfers, at least on some methods, e.g. Skrill, Neteller etc., it wasn't a standard excuse of rogue casinos stalling and reluctant to pay. Steve even took on BetDNA part of the transfer fee, when he was able to find a one-time possibility of transferring me via Skrill the entire sum (usually the fees are on the customer's side, though it's unusual for the industry, but it's written in BetDNA T&C and therefore is their full right). They are still having some mess in their website and operations, probably due to them being still a new casino and their high volume of activity in sports, including/especially live. But Steve was able to navigate through that and resolve all aroused issues. Perhaps, I would even return playing there in future, depends on many factors. Maybe, after all, I was right, giving this "new kid on the block" a chance. I can send you our entire correspondence, Steve Woods doesn't mind.

"To sum it up, after Gambling Grumbles' "intervention", I can say Steve Woods and BetDNA behaved quite well in every aspect, I'd give them an A or even A+ grade, especially considering their messy operations and website, which they would hopefully soon improve. Before GG intervention - you all know the facts, PLENTY of room for improvement, to say it mildly. So, Steve Russo, I'd be glad if you updated the report the way the experienced YOU seem appropriate, for me - case closed 100% successfully, another great job by GG!

"Thanks to both Steves."

When Eli T of the UK wrote to us, he was very upset about his treatment by BetDNA:

"I've deposited $500-1000 a couple of times and received on each deposit a nice bonus of 100-150% on sports betting (which usually improves the odds that a casino is a serious and a reputable one, since it's much harder to cheat in sports betting than in casino games), lost it all until finally I was able to win large, my balance went up to $6-7K (don't remember exactly, doesn't really matter and the history function on their site doesn't work anyway and they of course have ignored my couple requests to send it to me by email - typical behavior for them), and then I started betting many many bets, mostly on NBA, in order to complete the large wagering requirements (about 40K). I've completed all the wagering and confirmed it with them, and had 3695.08 left in my account (I've deposited overall $4500). After waiting a "freeze" period of one month (a bit strange but it's their right to impose such rules), I've approached them again and asked for a withdrawal, which was, of course, accepted without a hitch - VERBALLY, not money-wise".

He says that he has been trying to withdraw this money for several months and, in fact, was told by Steve Woods, the BetDNA COO on 25 May that "We have every intention in paying you this week."

The week, of course, ended without him being paid -- as did the following six week (in fact, he still has not gotten his money).

He is, however, doing better than Gambling Grumbles did. At least he received an answer, even if it was a lie. Our inquiry was ignored completely. That might be a good idea of how to treat this casino when you are looking for a place to play.

BetDNA is licensed in Curacao

At Gambling City, we want all of our members to gamble responsibly, wager within their means, and to be aware of the advice and information available which can prevent irresponsible gambling.

eCOGRA has listed GamblingCity.com as a Reputable Gaming Portal

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