BetCroc: A threat but no payment

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Gambling Grumbles Report

BetCroc

A threat but no payment

by Steve Russo
October 2011

Tomasz K of Bytom, Poland, has indeed received something after winning $2100 at BetCroc Casino -- threats if he publicly complained about not being paid.

Tomasz told us that he deposited $100, won $2100, but the casino is keeping both his deposit and his winnings. Indeed, he copied a conversation which he had with a casino's Live Chat representative, in which she told him that he would have to deposit $100 and play it through ten times before he could collect the money he had already won.

He did so, and, in his words, "now started the problems. From now on I was contacting with Rory Hascall- the president of betCroc.

"He asked me how much do I want to withdraw. I answered him that all I have as promised cause I did everything correct. He said okay, and should he close my account and don't I want to leave some money to play more? I said to him that when I see that this new company betCroc is trustful, and I got my honestly earned money paid out, I will deposit again cause I like their site very much. He said 'okay, today moneybookers is closed, so I will pay you off tommorrow morning'. But then tommorrow morning he said he has some moneybookers problem and he is not able to pay me off via moneybookers and I have to wait until they fix it or withdraw via wire transfer. I said that I can wait until they fix it.

"Well the problem is that they never fixed it, they have closed my account (even if I said not to) and they said I have to withdraw money via wire transfer. So i Have given them all my bank data, my address etc to make the bank wire transfer. And finally he send me an email that investigation is going about some fraud and they will pay me after this. Today he said they will not pay money to anyone and all accounts of a lot of people are closed".

Tomasz was told, "After a thorough investigation from our fraud division it has been decided to close all of your accounts due to not complying with the Terms and Conditions of BetCroc Internet Wagering, and or our Promotional Rules.

"We will also no longer be associated with several Internet Gaming Affiliates that were involved in this investigation.

"Violations vary from the following on each of your accounts, and or multiple accounts.
"False, and or multiple e-mail addresses.
"Shared IP addresses.
"Multiple accounts, and or multiple accounts under alias names.
"False phone numbers.
"Threatening e-mails."

On top of that, Tomasz told us, he was informed by Mr. Hascall that "if there are any negative comments posted on any websites, or any other forms of communication, or any more threats of any form...BetCroc Internet Wagering has already prepared to do the following...

"A massive email blast to all worldwide Internet Wagering Sites, and any website affiliated with Internet wagering with full disclosure of this entire investigation. This will include all of your names, alias names, email addresses, and or false email addresses, addresses, and or false addresses, IP addresses, personal photos, and all other personal information we have on each of you."

Tomasz denied all these charges, saying, "This was my one and only account in this company, but I think they realized they can't pay a lot of money to people that won, cause they wouldn't gain any profits and this is how they cleaned up this case! This is horrific, and I feel mad and angry, look again what he writes: that he will use our photo's from our ID scans if we go with this on public!"

Gambling Grumbles contacted Mr.Hascall and received this reply:
"Thank you for your correspondence. I assure you we take very seriously the concerns and compliments of any player for any reason at BetCroc Internet Wagering.

"After a thorough investigation from our fraud division it has been decided to close Mr. K's account(s) due to not complying with the Terms and Conditions of BetCroc Internet Wagering, and/or our Promotional Rules.

"We will also no longer be associated with the Internet Gaming Affiliate(s) that were involved in this investigation, which is our sole discretion.

"Violations vary from the following:
"False, and or multiple e-mail addresses.
"False, and or multiple addresses.
"Shared IP addresses.
"Multiple accounts, and or multiple accounts under alias names.
"False phone numbers.
"Threatening e-mails.

"Because BetCroc Internet Wagering maintains the highest level of integrity and ethics, we are in the process of refunding $100 to Mr. K's account which represents his only real money minimum deposit.

"Due to the slanderous comments and threats by Mr. K, both personally and to that of our company and staff relative to this complaint, this matter has been referred to our legal counsel and will be handled exclusively by them without any further public disclosure."

At Gambling City, we want all of our members to gamble responsibly, wager within their means, and to be aware of the advice and information available which can prevent irresponsible gambling.

eCOGRA has listed GamblingCity.com as a Reputable Gaming Portal

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