Never heard of this money processor? To tell the truth, before Chris' complaint came in, neither had we. However a Google search showed references to it going back to 1993 from various online players -- always in connection with these two casinos and written by people who, like Chris, had not received their money.

We make no charge for our work, either to the casino or the customer, but we do write and publish a short article outlining the complaint, the casino's reply, and the final results and it is linked to on all of The Gambling Portals Group's 800 web sites. Obviously, everyone is happiest when those results are satisfactory to both sides.

Chris has forwarded to us attachments showing that she cashed out $152.00 and $83.00 from Goldbetting in October and $135 from Lucky Dog at the same time. These attachments also show that the withdrawals were approved and paid to Direct Net Pay. Chris, however, never received any payments, despite repeated assurances from Tom Kennedy, the cashier at both casinos.

This, of course, raises several questions. Is Direct Net Pay an independent company, such as Moneybookers, or is it part of Goldbetting? In either case, why has Chris not been paid?

We asked Goldbetting these questions but got no reply.

Interestingly enough, shortly after we contacted the casino, Kennedy did send Chris an e-mail telling her "Hi, we are paying the past due cashouts as quickly as we can. I don't have a date for you, but I promise you will be paid as soon as possible."

Apparently Kennedy, too, knows that records showing that players paid through Direct Net Pay do not mean that the player actually saw any money.

His answer, especially considering how small Chris' withdrawals are, make us wonder if she ever will.