Giggle Bingo: Using the space-time continuum not to pay?

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Gambling Grumbles Report

Giggle Bingo

Using the space-time continuum not to pay?

by Steve Russo
January 2018

If you don't have a doctorate degree in theoretical physics, or at least are a science fiction buff, you may be as shocked as Sergio U of Colombia was when Giggle Bingo told him that he would not get his winnings.

For those who might not have heard of the space-time continuum, it basically says that space and time are both parts of the universe and if you can travel across one, you can travel across the other. In other words, you can leave Colombia in November and wind up in Australia the previous September.

There is no other way to explain what Giggle Bingo told Sergio -- at least at first.

"Giggle Bingo refuses to pay the winnings of 12,138 Euros I won on 28 Nov 2017 at their website. They sent back my deposit and now I can't log in to my Giggle Bingo account. When I asked by email why they did this they said they stopped accepting players from Australia and I was notified to withdraw before 12 Sept 2017," Sergio told us.

Sergio refused to believe this as he lives in Colombia, not Australia, and didn't sign up with Giggle Bingo until November -- so how could he have been told to withdraw in September?

When Giggle Bingo saw that Sergio was not going to buy this, it changed to a less esoteric reason:

"Then I got a reply email saying due to management discretion, they stopped my withdrawal because of betting behaviour. I know I did not break any of their rules. Judging by the emails they send me I believe they made a mistake about my account and don’t want to reverse it".

Gambling Grumbles believes that there might be even a simpler explanation -- Giggle Bingo simply doesn't like paying players.

Although this is the first complaint we have received about Giggle Bingo, it is already in our Hall of Shame. When even one casino in an affiliate group is put in there, so are all of its sister casinos. Giggle Bingo is part of the Buffalo Partners group, which has a very long record of not paying.

In fact, this is the 19th complaint we have received about Buffalo Partner casinos. At first, the group fixed the problems and the first four complaints resulted in positive reports. Then, it stopped doing so (although it made one exception in 2014 and paid a player who had been waiting for a year after we posted a "Skull & Crossbones" report). Then it returned to its usual practice of ignoring complaints that we sent to it.

The fact that a casino is in our Hall of Shame does not mean that we won't handle complaints that come in about it. We do -- we just work a bit differently.

When we receive a player complaint about any casino -- in the HOS or not -- we read it to see if, on its face, it is invalid. If the player is complaining that a casino locked his account or will not let him open one, but does not owe him any money, we don't consider the complaint to be valid. We feel that a casino has the same right to refuse to allow someone to play there as players do to refuse to bet at a particular casino.

If the complaint passes that test and the player tells us specifically why the casino will not pay him ("because of betting behavior" is not specific) we look at its website to see if the player's actions violated a posted rule. An example of this is if the player tells us the casino won't pay him because his bets violated the maximum allowed while having an active bonus. If we find that rule on its website, we will reject the complaint. This is true for all casinos.

After those two steps, our treatment of HOS casinos differs from the way we handle complaints about others. Usually, we do not write a report until we have written to the casino about it. We also give the casino a full week to answer.

For HOS casinos, we post the report first -- and then send a link to the casino. We let it know that if there is a "material change" in the situation (meaning that either it will pay the player or provide us with a reasonable explanation of why it will not), we will update or re-write the report. That does happen but it is rare -- as witness the one complaint in 2014 we mentioned above.

As long as a report is showing a "Skull & Crossbones" icon on top, you will know that the casino has not yet taken care of the complaint.

Giggle Bingo is licensed in Malta.

At Gambling City, we want all of our members to gamble responsibly, wager within their means, and to be aware of the advice and information available which can prevent irresponsible gambling.

eCOGRA has listed GamblingCity.com as a Reputable Gaming Portal

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