Moreover, the second rule we found in their T&Cs (which is not part of James' dispute) is also objectionable to us. It states that a player must bet 10xs his deposit before being allowed to withdraw.

This is common where bonuses are concerned but not with a deposit (like James' last one was) that is not connected to a bonus. If you win on your very first bet (using only your money) you should be allowed to collect without having to risk any more.

So while Gambling Grumbles can not accuse Rome Casino of acting unethically, nor of not paying every cent that James is entitled to under its rules, we can say that unless you are willing to live by a casino's T&Cs (and in this case, we would not be) you should not play there.