Tropica Casino: It really earned our respect

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Gambling Grumbles Report

Tropica Casino

It really earned our respect

by Steve Russo
April 2013

When Dieter, one of the new owners of Tropica Casino first answered our inquiry about a complaint sent in by Philip K of the Isle of Man, we were very skeptical. We had seen this movie several times before: A casino is bought out, the new owners refuse to pay customers money they won under the old ownership, and the players have no place to turn to.

The answer that we go from Dieter was "I am waiting on Rival and the previous owner to provide me with all the data on this matter so that I can make a decision".

That was a week ago, and today we were very happily surprised when Dieter told us that that not only will he be paying Philip but will be doing so despite some serious questions it has.

"We have not been able to get the information we require from the previous owners or Rival to make a proper decision on this," Dieter said, "however do not wish to debate this matter either.

"I would like to advise you that this player is not a real player and all operators should be warned to block him from playing".

Dieter did not give a further explanation about what he means about Philip not being a "real player". We can take some guesses based on the information that Philip gave us when he made the complaint, but we are not pressing Dieter about it. After all, if a casino is willing to pay a player all of his winnings, it has the right to believe whatever it wants about him.

In this case, Philip had been trying to withdraw his since January and was advised on 24 March, "Kindly note that your withdrawal has been voided and that no payment will be made after taking all factors into consideration".

He was further told:

*"We have been informed by Rival Central Risk that you have a history of abuse and multiple accounts at Rival casinos.

*"We also have an IP mismatch for your country of registration and IP country".

*"We have confirmation from Rival that you are not a genuine player. You simply play big til you win and then you cash out and move on. While we understand winning is what all players go for, it is cause for concern when we know we will not get a chance to win some of our winnings back".

Philip told us he was able to clear up the IP mismatch quickly, by showing that the same server handles "telecoms for three main areas in the UK, Jersey, Guernsey & The Isle of Man. Their operations are all run from Guernsey and as such my IP shows as Guernsey-IOM Pool when I use my ADSL, should be something similar when I use my mobile."

As far as "abuse and multiple accounts" are concerned, he said "If I have an account with a casino I am not going to use I close them, I will also always check with live chat before I open a new account to make sure I do not have an account with the casino already. I have spent lots and lots of money with Rival casinos over the years and have cashed out lots of times, never had a problem like this."

He added that "I never take deposit bonuses, I have used No Deposit bonuses in the past but have never cashed out from one of these. My style of play is exactly how it was at (this) casino, I use my own money and play reasonably high stakes and hope for the best! The only real time I use bonuses is when they are given to me by a rep."

This leaves only the last point: That the casino will not get a chance to win some of its money back. If that is what Dieter means by saying that Philip is not a real player, we have to disagree.

Admittedly, in private poker games in friends' homes it is generally considered rude to quit while ahead but I have never heard of any casino, either on-line or brick and mortar, which requires a winner to continue playing. If I walk into a casino in Las Vegas, put $1 into a slot machine and hit a $100,000 jackpot, that casino will pay me immediately. It might hope that I continue to play, but it will place no such obligation on me.

In the end, however, it does not matter if that is the reason that Tropica does not consider Philip to be a real player or not. No matter what the reason, Dieter has demonstrated that mere suspicion on Tropica's part, without any solid evidence to back it up, is not sufficient grounds to keep a player's money.

For that, which is increasingly unusual in on-line gambling, we have to give both Dieter and Tropica a big "thumbs up".

At Gambling City, we want all of our members to gamble responsibly, wager within their means, and to be aware of the advice and information available which can prevent irresponsible gambling.

eCOGRA has listed GamblingCity.com as a Reputable Gaming Portal

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