Instead, the casino told him it had made an error in offering him a bonus and therefore was voiding his winnings.

"At my first deposit (500 Euros) I claimed the bonus with 100% bonus plus," he told us, "and when I lost this amount I claimed a second bonus offer that was titled as "1000 Euros FREE".

"I played the necessary hands, I won 3,886 Euros and after I withdrew my money (22/12/2010 & 23/12/2010) and of course did not get any deposit in my account."

Instead, he received this e-mail from the casino:
"This email is to inform you that the $1000 Free chip sent out earlier in the month was an old promotion emailed out in error. Regrettably we have had to remove your winnings due to an error in this promotion. We apologize for the convenience.

"Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.

"Have a nice day".

Georgios, not unreasonably, thought he was entitled to a little more than wishes for a nice day, so he wrote back to Vanguards, saying "Well, with all due respect I do not see why is that my concern. The bonus, and of course my earnings, existed. So I hope you understand that I expect as soon as possible my winnings."

Vanguards did reply, telling Georgios "As the promotion should not have been given out, the winnings that were made with it are not valid and have been void.

"This is the final decision that was made by management."

When Gambling Grumbles wrote to Vanguards asking about this, we received no answer. That is often the case when a casino realizes it is completely in the wrong in a dispute and hopes that we will simply forget about the player's grumble.

Of course, we do not forget about it. Instead, we publish the details here for others to read and decide if they want to play at that casino.

So ask yourself one question: Do you want to gamble at a casino which cancels winnings because, it says, it made a mistake in offering a bonus?