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Gambling Grumbles Report

iNetBet

Check with your lawyer

by Steve Russo
November 2022

Gambling Grumbles is a bit stunned to have to write this report. iNetBet's track record with us has always been a good one, but this case is so outlandish that nobody, no matter where he lives, can feel safe in playing at iNetBet without first checking with his lawyer. Aharon S of Switzerland found this out the hard way, with it costing him $14,000.

Casinos, of course, have the right to refuse players from any country that they want -- as long as they post that in their T&Cs before a player wins. iNetBet decided not to allow Swiss players only after Aharon won $14,300.

Most of the facts of this case are agreed to by both the player and the casino:

Let me review the facts which are undisputed:

1. Aharon registered with iNetBet on 1 October 2022. He made an immediate deposit of $100 and received a welcome bonus of $200. He also sent his documents proving his address and ID, and it was approved on 10 October. However, he lost all the money.

2. On 14 October, he made another $200 deposit got and received a 120% bonus of $240 120% bonus. This time he hit the Paydirt jackpot for $17,000 but as he had not finished his required playthrough, continued playing, lost some of it, but finally cashed out at $14300.

3. At this point, iNetBet told him that it is illegal under Swiss law for him to bet at an internet casino. It also cited its FAQ which reads, "If you are in one of the following countries you are not permitted to create a new account and play for real money" and Switzerland is, indeed, listed there. However, Aharon says that Switzerland was not on the list when he registered, deposited, played, and won. Additionally, he has a screenshot from 13 October of the casino's FAQs and, Switzerland is not on it. Moreover, the casino admitted that they "screwed up a bit in that their terms were not up to date regarding Swiss players."

We should also point out that the FAQ says that prohibitions on playing from residents of the prohibited countries applied to those creating "a new account" and as Aharon opened his account when Switzerland was not yet on the list, his account would not be considered a new one.

This brings us to the last point -- that it is illegal for Swiss residents to play at internet casinos. This may or may not be correct, we do not know. However, if it is right it would apply to casinos operating in that country, not to the player, and as the casino is licensed in Curacao, it is immaterial. This is why iNetBet is able to accept (and pay) players in the United States, where it is also against the law. As it was able to refund Mr. Aharon his $300 in deposits, it clearly has the ability to send money to Switzerland. (Indeed, Aharon has told us that iNetBet is willing to settle this dispute by paying him $2000, but he doesn't agree to it.)

When we wrote to iNetBet, we were told "iNetBet prides itself on offering all our players exciting games, fast payouts and excellent customer service. Unfortunately, some countries have passed laws that prevent us from offering these services to everyone.

"We cannot reasonably undertake to review the legality of online gaming for every jurisdiction, in every country in the world, on an ongoing basis. As such, the first item of our terms of service clearly defines that it is the player's responsibility to determine the legality of their actions prior to participating. Where we become aware of illegal activity on the part of the player we will refund the purchases made as appropriate, and close the account."

Yet that is not how it works. In the United States, for example, a few states allow online gambling -- but only to residents of its particular state. In other words, if an online casino is licensed in New Jersey, a player cannot bet at that casino in any other state, and definitely not at a casino in another country. As a practical matter, however, this prohibition is not aimed at the player -- it is aimed at the casino. Still, iNetBet has long allowed Americans to play there, nor is the US listed as one of the banned countries in the casino's T&Cs.

We have to wonder if iNetBet would pay an American who wins $14,000 or if it suddenly discovers that online betting is not legal in the US. What about players in other countries? According to the answer we received, it is the player's responsibility to check the law in his own country. If you are in India, Mongolia, Iceland, or any other jurisdiction not listed in the casino's T&Cs you would have to get an attorney and have him research this for you. In real life, who is actually going to do this?

However, if you want to have some fun, and live in the United States but lost money playing at iNetBet, you can try this: Total up all your losses, then write to iNetBet telling it that you have just discovered it was not legal for you to play there, so please return your money. If they are serious about not accepting bets from countries where it is illegal for them to operate, they should send you the money that you have lost. Just don't hold your breath waiting for them to do so.

Our recommendation? Do not rely on iNetBet's posted T&Cs. Do not even accept the fact that the casino has a long record of paying players in your country (or in other countries where it could be illegal). If you do not sit down with a lawyer and are told that it is perfectly legal in your country for iNetBet to accept bets from players where you live, look for a different casino instead.

iNetBet is licensed in Curacao.

At Gambling City, we want all of our members to gamble responsibly, wager within their means, and to be aware of the advice and information available which can prevent irresponsible gambling.

eCOGRA has listed GamblingCity.com as a Reputable Gaming Portal

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